HR Shared Service Administrator (3 Month FTC)
Job Introduction
A bit about the role
As our HR Shared Services Administrator, you will:
1. Work with the HR Shared Services Manager and HR Shared Services Adminstration model to deliver an efficient HR administration service to all Selfridges sites and to ensure excellence in customer service
2. Produce and send out offer packs, including offer letters and contracts to all new joiners in the business
3. Management of the full worker life cycle – from staffing to compensation – using the HR management system – Workday. Including:
4. Modify and create organisational structures
5. Support and review of the job change business processes
6. Password re-set
7. Daily management of the HR Shared Services Workday inbox
8. Daily resolution for telephone and email Workday enquiries relating to processes, knowledge and requests.
9. Send out new contracts where an amendment has been received
10. Take up references for all new joiners and respond to reference requests from other third parties, communicating with the HR team promptly where references may not be satisfactory
11. Be aware of SLA targets and audit requirements for HR administration services and to ensure that these are met through regular communication with the HR Admin Team Leader and HR Admin Manager
12. Process applications for staff discount, including the addition of request to Payroll system, invoicing, refunds and the capture of amended data according to the defined criteria
13. Management and administration of the Healthcare benefits scheme
14. Process applications for season tickets
15. Make best use of all IT systems to deliver an excellent service, identifying and communicating improvements where necessary
16. Maintain all HR files including electronic filing of consent, ensuring compliance with the Data Protection Act and being aware of the process for subject access requests and forthcoming GDPR
17. Administering the refer a friend scheme
18. Produce and distribute reports
19. Provide general administrative support to the wider team
20. On occasion, travel to our London and Regional stores may be required.
A bit about you
21. Experience within a fast paced working environment essential
22. Knowledge and experience in Workday is essential
23. Strong customer service skills are essential, and they must be comfortable with multi-tasking and working under pressure to meet deadlines.
24. A good working knowledge of Microsoft Office packages, including Excel is essential for this role.
25. The successful candidate will be an experienced administrator, extremely organised, resilient, and confident, with a strong attention to detail.
26. On occasion, travel to our London and Regional stores may be required.
Key Personal Attributes
27. Team player
28. Ability to work under pressure to deadlines
29. Good communication skills
30. Adaptable/flexible
31. Excellent HR system skills
Selfridges