Honeycomb is pleased to partner with a respected financial institution to appoint a Senior Collections Advisor within their growing Belfast City Centre team. This is a full-time, 6- 12-month temporary position offering an excellent pathway for those looking to develop their career with a bank recognised for its positive culture, staff development, and impressive employee retention.
The Role
As a Senior Collections Advisor, you'll be a key contact for customers facing financial difficulties, working within a telephony-based environment where inbound calls are central to the role. You will provide compassionate and effective support through:
1. Engaging with customers primarily over the phone to gain a clear understanding of their financial circumstances
2. Managing sensitive, telephony-based conversations with empathy, professionalism, and confidence
3. Assessing individual situations to determine the most appropriate course of action
4. Creating realistic repayment and support solutions that meet both customer and business needs
5. Signposting customers to trusted external organisations for additional financial or debt advice
6. Regularly reviewing customer plans to ensure they remain accurate and supportive
7. Providing clear guidance on debt management options when required
The Person
8. Experience within customer service, banking, or a financial support environment
9. Experience in debt management, collections or asset finance is beneficial.
10. Confident in managing sensitive discussions with empathy and professionalism
11. Strong communication skills with the ability to build lasting relationships
12. Proactive, compassionate, and solutions-driven in approach
Package & Benefits
13. Monday to Friday, 9:00 am - 5:00 pm
14. Hybrid working options available following training
15. Supportive team environment with potential to move into a permanent contract
Please submit your CV through the application link provided.
If you have a disability and require adjustments during the recruitment process, please get in touch so we can support you.
Honeycomb is dedicated to ensuring equal opportunities for all applicants.
Please note: Due to the high number of applications, only candidates meeting the essential criteria will be shortlisted. Unfortunately, individual feedback cannot always be provided. Thank you for your understanding.