Location: UK (Remote)
Full Time – Permanent Position
Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.
We have an exciting opportunity for a Power Systems Support Engineer to join our team in the UK!
What we can give you:
1. 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
2. Remote working anywhere in the UK!
3. Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
4. Employee Referral Scheme
5. Flexible benefits package that aims to offer something for everyone
6. GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
7. 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
8. To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
9. Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
10. Private medical cover from 12 months
11. Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme
Team Purpose:
The Power Systems Support Team within the Operations Tower comprises of 5 highly experienced team members managing medium sized customers with complex environments. The team provides third level operational and project support specialising in IBM AIX and IBMi systems.
What to expect:
12. L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met.
13. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer.
14. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards
15. Ensuring ITIL / Agile procedures are followed, Incident Management and Change Management processes.
16. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes.
17. Knowledge sharing, documentation
18. Internal and external projects support
19. Ability to work on several customers with different implementations of supported technologies.
20. Participation in Service Acceptance duties ensuring solutions are supportable by team.
21. Attend customer sites or data centres to complete project and maintenance work if required.
22. Participation in the teams out of hours on-call support rota and be able to work overtime when required.
23. Ensure all working time is accounted for within the timesheet system to ensure accurate charge back to our end clients
What we expect from you:
Candidates should have expert working knowledge of:
IBMi
24. Operating System Upgrades.
25. PTF/Technology Refresh/Service Pack Application
26. BRMS Backup and Restore.
27. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon).
28. LPAR configuration.
29. Exposure to High Availability Software – Management of Mimix/ICluster Software.
30. Administration and implementation experience from to coding capability.
31. VIOS Server skills SEA and NPIV understanding.
32. System Firmware Upgrades
33. HMC Management and Upgrades
34. Tape Library Management
35. Experience of supporting global IT infrastructures in a technical role
36. Discussing technical solutions with customers / suppliers
37. Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary.
38. Excellent communication skills (both verbal and written)
39. Understanding of ITIL / Agile Service Management fundamentals, including change control processes and the impact of technical changes on a production environment.
40. Knowledge of IT process tools such as Service-Now would be beneficial.
41. Good client-facing skills
42. Strong under pressure and able to meet tight deadlines as well as ability to recognize when escalation is required.
43. Organized and self-motivated individual, but also an effective team-player.
Flexibility with regards to working hours.
Available for on-call.
What to do next:
As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.