About NOW Group NOW Group is an award-winning social enterprise that supports individuals with learning difficulties, autism, and neurodiverse conditions into meaningful jobs with a future. We are committed to transforming lives by creating better health, education, and employment outcomes for those facing the greatest barriers. The Role The Senior Family Service Officer will be responsible for the day-to-day management of NOW Groups Family Service supporting parents with learning difficulties, disabilities and autism. The post holder will maintain key relationships with existing stakeholders and direct staff while working closely with other services to ensure outcomes are met. They will be responsible for the management of new small projects within the wider community team. Key Responsibilities 1. Manage NOW Group's Family Service ensuring the service is planned and implemented to fulfill NOW Group strategic and operational plans and the needs and aspirations of key stakeholders. 2. Lead and line manage the Family Service team, including work allocation, training, problem resolution and evaluating performance. 3. Ensure effective induction of participants, including initial and formative assessments and the co-creation of Outcome Stars and Action Plans. 4. Engage in meaningful dialogue with service users and families to ensure that the participants have a role in shaping service delivery. 5. Work with Family Service team to identify trends in participants needs, gaps in provision, developing suitable project proposals and leading on implementation of new projects. 6. Work with Employment and Training team to support participants to transition from community into our other services based on participant needs and aspirations. 7. Develop excellent relationships with partners and stakeholders, representing NOW at events by delivering presentations, participating in discussions and explaining the work of the organisation. 8. Work with the Marketing team to promote the work of the family service through communication strategies and marketing materials, including social media engagement. 9. Undertake regular quality audits to ensure compliance with organisational and funder guidelines. 10. Contribute to the achievement of targets within the Organisational Scorecard and NOW Groups strategic objectives. 11. Comply fully with NOW Group's 'Organisational Approach to Safeguarding. This job description is not definitive and may be subject to review as the duties and responsibilities determine About The Role What We Offer At NOW Group, we value and invest in our team. As part of our organisation, youll benefit from: Generous Leave: 25 days annual leave plus 12 statutory days (pro-rata). Health Cash Plan: Available after successful probation. Wellbeing Support: Confidential staff counselling and financial advisory services. Pension Scheme: 5% employer contribution. Flexible Work Initiatives: Including the Bike-to-Work scheme, holiday purchase options, and more. Additional Information Employment is subject to an Enhanced AccessNI Disclosure check. NOW Group is committed to fair recruitment practices. Policies on safeguarding, recruitment of ex-offenders, and data protection are available upon request. Join NOW Group and be part of a team that makes a difference by transforming lives and creating brighter futures. Required Criteria A full current driving license and access to a car. Consideration will be given to alternative travelling proposals in respect of applicants with a disability who cannot hold a license Ability to be flexible and adaptable - hours are flexible and may involve evening and weekend work as required. Minimum level 2 qualification in English and Maths At least 1 years paid experience of supporting individuals with a learning disability, difficulties or Autism At least 1 years experience of managing a team and/or project and meeting targets Clear understanding of the barriers experienced by people with learning disabilities/difficulties when engaging in family support services Proficient in the use of the Microsoft Office suite Excellent communication skills and presentation skills Desired Criteria Qualification within Community Development Skills Needed About The Company At the heart of the NOW Groups mission is its commitment to empowering individuals to gain skills and access meaningful employment. It achieves this through tailored employment academies, which provide participants with industry-specific training and work placements, and through their social enterprise businesses Loaf Catering and Cafes and Loaf Pottery. One of the best-known contributions from the NOW Group is the JAM (Just A Minute) Card -a tool that allows people with invisible disabilities to discreetly ask for patience in everyday interactions. Its a very successful initiative with over 182,500 users and 3, 000 global organisations regarded as being JAM Card Friendly. The NOW Groups impact is driven by innovation, dedication, and an unwavering focus on changing lives for the better. Company Culture At NOW Group, our culture is what sets us apart. Its built on collaboration, compassion, and a shared belief that everyone deserves the opportunity to thrive. Across our integrated team from Training and Employment to Family Service, JAM Card, Loaf Cafés, Catering and Pottery, Social Groups, and vital support services like HR, Communications, Finance and Compliance we are united by one purpose: to support people with learning difficulties, neurodiverse conditions, ADHD and autism intosustainable employment. We dont just work side by side we work together. Each department brings its own strengths, but our true power lies in our ability to collaborate across teams. Our participants come from all walks of life, and its our culture of teamwork, flexibility, and deep empathy that allows us to meet their varied needs with real impact. In 2024/2025 alone, our culture of care and commitment helped place nearly 400 people into meaningful, sustainable employment across Ireland and supported 2,168 individuals to achieve 1,824 qualifications. These arent just statistics each number represents a life transformed, a family supported, and a community benefitted. What truly defines our team is heart. We care deeply not just about the work, but about the people behind it. Our team members show up every day with passion and purpose, knowing that their efforts are making a lasting difference. They dont see targets they see individuals, and the ripple effect that a single opportunity can have. Company Benefits Benefits at NOW Group NOW Group is dedicated to the wellbeing and growth of our employees, offering a comprehensive benefits package designed to support both personal and professional needs. We provide 25 days of annual leave plus 12 statutory days (pro-rata), allowing ample time for rest and rejuvenation. We prioritize health and wellness through a Health Cash Plan, which becomes available upon successful completion of the probationary period, and confidential staff counseling and financial advisory services, ensuring support for your physical, mental, and financial health. To help plan for the future, we offer a Stakeholder Pension Scheme with a generous 5% employer contribution. Employees can also take advantage of our Bike to Work scheme and holiday purchase options, promoting flexibility and convenience. Our flexible working initiatives, including a hybrid working model, and various wellbeing programs, reflect our commitment to fostering a positive and adaptable work environment for all team members. Vacation, Paid time off, Gym membership or wellness programs, Cycle to work, Competitive salary, Long service recognition, Hybrid Working, On the job learning, Progression opportunities Salary £30,250.00 per year Benefits: Vacation, Paid time off Gym membership or wellness programs Cycle to work Competitive salary Long service recognition Hybrid Working