Medical Risk Assessor - Travel Claims
£26,210 - £30,300 per annum (DOE)
Christchurch / Hybrid
Full training provided
Interview date: Thursday 15th of January
Start date: Monday 23rd February
**This role provides an excellent opportunity to gain a strong understanding of the business from the ground up. It is an ideal entry point for candidates looking to grow and progress in the future**
Why Join Charles Taylor?
1. Wellbeing at Our Heart: Our wellbeing champions network has grown tenfold and includes mental health support sessions in partnership with Samaritans, alongside open forums that encourage honest conversations and vulnerability.
2. Career Growth & Development: We actively invest in our people through professional qualifications, secondment opportunities, and leadership development programmes—helping you build a meaningful and rewarding career.
3. A Track Record of Success: Employee engagement is at an all-time high, and staff turnover has reduced significantly. This means more of our people are progressing internally and gaining new skills and qualifications.
The role
As a Medical Risk Assessor, you will handle inbound calls from our travel insurance customers and will assess this information in line with policy terms and conditions, ensuring customers receive accurate, compliant, and supportive guidance.
Salary and Benefits for the Medical Risk Assessor
4. £26,210 to £30,300
5. Free Health Cash Plan worth £1700 per annum
6. Generous high-street rewards scheme for family and friends
7. Free travel insurance (subject to qualifying criteria)
Responsibilities of the Medical Risk Assessor
8. Conducting comprehensive medical risk assessments using an automated system, to evaluate the level of medical cover we can provide
9. Maintaining accurate and detailed documentation of assessments and findings
10. Maintaining customer confidentiality
11. Ensuring that our company values are upheld
Requirements of the Medical Risk Assessor
12. A high level of competency in using computers is a prerequisite
13. Customer service experience – helpful but not essential
14. Be able to work under pressure
15. Be able to record data accurately and efficiently
16. Excellent communication and interpersonal skills to effectively interact with our customers
17. Natural empathy and a flair for making a difference to our travel customers