About Us
At Haynes Bros. Ltd, we pride ourselves on delivering exceptional customer service and automotive expertise. Our team is dedicated to ensuring every customer's experience is seamless, whether they are buying a new vehicle or having their car serviced. We are looking for a motivated Service Advisor to join our service department
The Role
As a Service Advisor, you will be the first point of contact for our customers. You'll provide excellent customer service, manage bookings, liaise with technicians, and ensure that all work is completed efficiently and to the highest standard.
Key Responsibilities
* Greet customers and manage service enquiries in person, by phone, and via email
* Schedule vehicle service appointments and manage workshop workflow
* Provide accurate information regarding vehicle diagnoses and repair estimates
* Maintain clear communication with customers throughout the service process
* Upsell additional services and accessories where appropriate
* Ensure all documentation and service records are accurate and up-to-date
* Support the service team in achieving departmental targets.
Skills & Experience
* Previous experience in a service advisor, customer service, or automotive role preferred.
* Strong organisational and time-management skills.
* Excellent communication and interpersonal skills.
* Ability to work under pressure and manage multiple tasks.
* Basic knowledge of vehicle maintenance and repair processes is advantageous.
What We Offer
* Performance-based bonus
* Opportunities for career progression within a reputable dealership
* Comprehensive training and support
* Friendly and professional working environment
Job Types: Full-time, Permanent
Work Location: In person