Job summary
Central Medical Centre is a well established General Practice based in Morden Surrey providing care to 9000 patients inthe local community.
The practice is situated close to Morden town centre, which has good public transport links.
We have an exciting opportunity for someone to join as part of a multidisciplinary team to support our clinicians and patients.
Main duties of the job
1. Make appointments over the telephone, face to face & on the computer system. Registering patients on system.
2. Deal with the incoming & outgoing calm under pressure
3. General computer skills (Microsoft Windows & EMIS, ERS & Docman is preferable)Excellent presentation, phone manner, warm & welcoming.
4. Good professionalism, inc. confidentiality & work ethic
5. Manage workload, prioritise, follow-up & ensure all tasks are performed in a timely manner
6. Hours hrs p/w, shifts ranging from 8am -8pm Monday to Friday
7. Face covering, gloves etc. & essential you should be comfortable with this requirement.
About us
The practice is based over 3 floors and provides full DDA access to the ground floor. Our Surgery employs a team of 30 staff and has links with other local practices and healthcare providers.
We are forward thinking and constantly striving toprovideand offera high level of care to our patients.
The team work closely together to support each other in a friendly and welcoming atmosphere.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
to be the first point of contact for patients either on the telephone or face to face
Booking/scheduling appointments
Answering incoming telephone queries
Data entry -including maintaining and updating patients records
Dealing with incoming correspondence both via post and electronically
Processing prescriptions and helping patients with prescription queries
Dealing with patient queries received via telephone, email or through our website
Registering new patients
Arranging interpreting services/transport as required for patients
Processing of medical records
Acting as a chaperone when required
Ability to speak other languages desirable but not essential Tamil
Will be on a rota for Saturday morning (3hrs) approximately 1 in 4.
Person Specification
Qualifications
Essential
8. Educated to GCSE level or equivalent
Desirable
9. GCSE Mathematics & English (C or above)
Skills
Essential
10. Excellent communication skills (written and oral)
11. Strong IT skills
12. Clear, polite telephone manner
13. Competent in the use of Office and Outlook
14. Effective time management (Planning & Organising)
15. Good organisational skills
16. Ability to multi-task
17. Ability to work as a team member and autonomously
18. Good interpersonal skills
19. Problem solving & analytical skills
20. Ability to follow policy and procedure
Desirable
21. EMIS user skills
22. Leadership skills
Experience
Essential
23. Experience of working with the general public
Desirable
24. Experience of administrative duties
25. Experience of working in a health care setting
Personal Qualities & Other Requirements
Essential
26. Polite and confident
27. Flexible and cooperative
28. Motivated
29. High levels of integrity and loyalty
30. Sensitive and empathetic in distressing situations
31. Ability to work under pressure
32. Flexible
33. Disclosure Barring Service (DBS) check