Claims Handler - Property Field Hours: Full Time / 37.5 Hours Salary: Up to £24,000 depending on experience Hybrid working available We are currently looking for an individual who has experience as a claims handler - ideally within the property sector to join our well established client in Newcastle under Lyme on a permanent and full time basis. The job purpose This role would involve managing and settling a caseload of insurance claims within the property (home-buyer, protection, gadget, household, leisure and property lines) and provide quality customer service at all times. • To act as the first point of contact with policy holders wishing to make a claim under their designated insurance cover • Create a claims file; accurately logging comprehensive details of the claim. • Handle claims queries in relation to policy cover, claims status, policy exclusions and excesses. Escalate more complex queries to management. • Where appropriate investigate claims to ensure payments are made only where coverage is established. • Effectively handle all claims from registration to completion. • Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome. • Proactively identify opportunities to develop internal systems and processes and,where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders Experience Required - Experience working as a claims handler is desirable, especially within the property sector - Experience working in an office/customer service sales environment - Excellent Communication skills - IT skills - Positive attitude and willingness to undertake self development activities. Benefits - Hybrid Working Pattern (3 Days on site and 2 from home) - Holidays - 28 Days including bank holidays, including your birthday off - Pension - Death in service - Charity Days off - Beach and duvet day - Cycle to work - Cancer cover - Dental Insurance - EAP - Health Cash Plan - Lots of team building activities and days out - Internal training Academy - career progression opportunities If you feel like this role is for you please click apply or contact Ellouise via email - (url removed)