At Hamberley, we believe that our residents deserve something Extra Special, Every Day. Were seeking a Customer Relations Manager to help us achieve our goals.
At Meryton Place, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met in line with budget expectations.
Joining us at Meryton Place, our luxury care home that provides residential, dementia, and nursing care for older people, youll be part of a team that is genuinely passionate about the health and well-being of our residents, were looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
Responsibilities
* Manage sales enquiries to maximise sales and occupancy of the care home.
* Host prospective customer visits, complete follow up calls, identifying key referral groups.
* Support the development of the marketing strategy to support the Group Sales Team.
* Develop and maintain a high profile within the local community to promote the care home.
* Maximise profit performance of sales to meet or exceed targets.
* Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
* Above all, youll be an ambassador of our brand and always show courtesy and respect to residents and relatives.
Qualifications
* Previous sales experience working within the Care Home, Retirement Living or Healthcare sector.
* Sales and Customer service experience is essential in a face to face or business to customer capacity.
* Engaging stakeholder relationship skills.
* Experience working with multidisciplinary teams to support project delivery.
* Be decisive, self‑motivated, proactive, flexible, and adaptable.
Benefits
* Competitive salary and benefits package including bonus / commission.
* 25 days holiday plus Bank Holidays.
* A supportive and collaborative working environment.
* Workplace pension for your future security.
* A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do.
* Excellent training and career development opportunities.
* Employee Assistance Programme, occupational health and wellbeing support services.
* Everyday saving perks - Access to a wide range of retail discounts and savings.
* Free on‑site parking.
* Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.
J-18808-Ljbffr