Field service performance manager

ARE YOU THE ONE?

Are You the One to Drive Change in Customer Experience?

Join Blue Square to represent Samsung UK as our new National Performance Coordinator Field Based (Domestic Appliance & TV Division)

At Samsung UK, were passionate about delivering world-class experiences not just at the point of purchase, but every step beyond it.Our Customer Experience (CX) team is the driving force behind that promise, covering everything from Domestic Appliances to TVs essentially, everything non-mobile that Samsung creates.

Were looking for a National Performance Coordinator (NPC) to help us continuously improve the speed and quality of repairs and post-sale support across our authorised third-party repair network.

This isnt your typical desk job. Youll be on the road, field-based, with the autonomy to manage your own diary.One week you could be in Scotland, the next London working closely with external partners and internal teams to improve service quality, drive faster turnaround times, and deliver repairs that last.

Youll also contribute to team-based KPIs, support mini-projects, and help shape the in-life repair journey through performance coaching, data insights, and process improvement.

WHAT YOULL BE UP TO

PARTNER SUPPORT & FIELD ENGAGEMENT

1. Build strong relationships with Samsungs third-party domestic and TV repair partners.