Job Introduction IT Service Manager Location: Westdown Camp, Wiltshire (SP3 4RS) Salary £67,200 Monthly Car Allowance of £600 Contract Type Full-Time | Permanent Hybrid Working 2–3 days per week on site About Landmarc Support Services Landmarc is a leading provider of Facilities Management (FM) services, supporting critical operations to the MoD across the UK. We combine innovation, integrity, and flexibility to deliver exceptional service to our customers. Now, we’re seeking an experienced IT Service Manager to lead our IT Service Desk and ensure great IT service delivery. Why This Role? This is a fantastic opportunity for an IT professional with strong leadership skills and a passion for IT Service Management (ITSM). You’ll play a key role in shaping IT processes, driving service improvements, and ensuring seamless technology support for our business and customers. Key Responsibilities Lead and manage the IT Service Desk team, ensuring high performance and customer satisfaction. Own and improve ITIL-based IT Service Management processes across the lifecycle. Maintain the Service Portfolio and Catalogue, ensuring accuracy and compliance. Act as Change Manager, balancing efficiency with risk mitigation. Coordinate Major Incident Reviews and implement corrective actions. Monitor SLAs, customer feedback, and drive continuous improvement. Support service transition for new or changed IT services. Deliver ITSM training and guidance to staff and contractors. Essential Skills & Experience Strong knowledge of IT Service Management lifecycle and processes. Proven experience implementing and improving ITSM practices. ITIL certification (Foundation and Intermediate essential; Expert desirable). Familiarity with ITSM tools (e.g., HaloITSM) and telephony solutions (e.g., RingCentral). Excellent communication, stakeholder management, and leadership skills. Ability to manage change and work across all organisational levels. Desirable: Experience in a restricted MoD environment. Prerequisites Full UK driving licence. Ability to meet Baseline Personnel Security Standard (BPSS) and UK residency requirements (minimum 5 years). National Security Vetting may be required. What We Offer Competitive salary and benefits package. Opportunities for career progression and ITIL certification support. Work in a collaborative, mission-driven environment. Be part of a team that values integrity, flexibility, and customer focus. Please note that all interview-related correspondence will be sent via email. We recommend regularly checking your inbox, including your junk folder. Join Landmarc and Enjoy a Competitive Salary Plus Outstanding Benefits! Benefits At Landmarc, we value our employees and go beyond just offering a competitive salary. We’re proud to provide a range of exceptional benefits designed to support your well-being, career growth, and work-life balance. Here are just some of the highlights: Pension Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc. Generous Holiday Entitlement Enjoy 25 days of annual leave pro-rata. Your holiday allowance grows with your continued service. Want more time off? You can purchase up to 10 additional days each year for greater flexibility. Other Amazing Benefits Edenred Savings Scheme: Unlock exclusive discounts and savings for you and your family. Annual Salary Review: Conducted in consultation with our recognised Trade Unions to ensure fairness. Life Assurance: Insured for three times your annual salary to provide peace of mind for your loved ones. Health Cash Plan: Access health benefits for you and your family (add up to four children under 24 to your policy). Professional Development: Reimbursement of professional fees and support for ongoing training. Family-Friendly Policies: Supporting you during life’s important moments. Sick Pay: Sick pay starts after just 6 months of service. At Landmarc, we don’t just offer benefits – we invest in your future, your well-being, and your career. Join us today and take advantage of everything we have to offer! About The Company Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets. By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003. Attached documents IT Service Manager - Role Profile v2.pdf Apply