Job Title: Administration Assistant Reports to: Senior Social Worker Location: Mansfield - This is an office-based role Job type: Permanent, Part Time Working Hours: Part-time, 30 hours per week, 9:00 am - 5:00 pm, working days to include Monday, Thursday, Friday, and one other weekday to be agreed. Salary & Benefits: £20,231 (pro rata), generous benefits package including, 29 days annual leave plus bank holidays (pro rata), salary sacrifice pension with generous employer contribution, Westfield Health, free onsite parking and other benefits We are currently recruiting for an Administration Assistant for our Mansfield office. The role will involve providing comprehensive administrative support to CISWO’s regional personal welfare service, working as part of a team supporting former mine workers and their families. Key Responsibilities To take detailed referrals from individuals to the charity’s personal welfare team, either via telephone/email/website or visits to the office. To input data into the organisation’s client database To prepare documentation to support the personal welfare team in dealing with client enquiries and home visits. Direct liaison with personal welfare staff and their clients to ensure our service is well coordinated and delivered to a high standard. To respond and process general enquiries from individuals and partner agencies, including other mining charities. To handle front-line telephone enquiries and visitors to the office as part of the established administration team. To deliver a full range of office skills to a high standard, including producing letters and reports, photocopying, scanning, filing, archiving, and dealing with the incoming and outgoing post. Maintain and update the organisation's filing system, including updating of databases and electronic filing systems, alongside hard copy filing. Maintain general office systems and support the region with telephone/email messaging and diary updates. Assist with other administrative and personal welfare related activities to provide additional support to other areas of the charity’s operations when required. To cover administration team absences where required and ensure office administrative cover is maintained. To attend and participate in staff meetings. To assist with taking minutes. To participate in changing work practices, as agreed, to ensure effective co-ordination of services and communication. Promotion of the service where required. To participate in local and national training and development opportunities and to take responsibility for personal learning and development. To undertake additional reasonable tasks commensurate with the post. Skills/Qualifications/Experience Essential: Excellent IT skills including use of databases and Microsoft Packages Excellent time management skills and the ability to prioritise work Attention to detail and problem-solving skills Excellent written and verbal communication skills Strong organisational skills with the ability to multi-task Excellent customer service skills General office skills Understanding of confidentiality and dealing with sensitive issues Good general standard of education to at least GCSE level in maths and English as a minimum. Ability to prepare reports, arrange and organise meetings. Team working Experience of working in a busy office environment Desirable: ECDL Qualification in administration to a minimum NVQ level 3 Experience of working in the charity / social care sector. Knowledge of the mining community. Please note: Previous applicants need not apply.