Description
The Pasta Counter Manager is responsible for overseeing the day-to-day operation of the Pasta Counter in the Harrods Food Hall and managing the counter and stockroom. This involves ensuring high presentation standards, effective stock control and smooth operations, as well as leading the team to deliver exceptional customer service and maintaining full compliance with food safety and company standards.
This is a full-time, 40-hour contract with rotating shifts between 8:00am and 9:30pm.
What you'll do at Pasta Evangelists:
* Responsible for the overall operation of the Pasta Counter and the team.
* Manage the team on a day-to-day basis while also greeting, serving, and engaging with customers to deliver an exceptional customer experience.
* Manage rotas and take ownership of the team labour budget.
* Maintain strong product knowledge to confidently answer customer questions, make recommendations, and drive sales through effective upselling.
* Ensure up-to-date knowledge of both Harrods and Pasta Evangelists policies and procedures.
* Stay informed on current sales, promotions, and product launches.
* Responsible for food ordering, stock counts, and managing deliveries upon arrival.
* Ensure all team members, including yourself, complete required training, including food safety and health & safety, and consistently adhere to company standards.
* Maintain exceptional cleanliness and presentation standards across the counter, including pasta and sauce displays.
* Ensure full compliance with food safety requirements at all times.
* Act as the key point of contact with the Pasta Evangelists central team regarding communications, product range, marketing, and social initiatives.
Who you are:
* Passionate about food, with a genuine love for fresh pasta and Italian cuisine.
* Previous experience in the hospitality or food retail sectors is required, ideally in a supervisory or management role.
* Confident leader with the ability to motivate, develop, and support a team.
* Excellent communicator with a strong customer-focused approach.
* Well organised, able to plan effectively and perform under pressure in a fast-paced environment.
* Strong problem-solving, decision-making, and delegation skills.
* A hands-on, collaborative team player who leads by example.
* ... A pasta lover!
What we can offer:
* Competitive salary to attract best talent
* Join a dynamic, fast-moving & diverse team
* Discretionary discount in Harrods
* Free Pasta Evangelists products
* Referral bonus Scheme
* Cycle to work scheme
* 28 days of paid annual leave (bank holidays inclusive)
Pasta Evangelists was born nine years ago out of a desire to become the authority in fresh pasta. We’re on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades.
Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers – our Evangelists – who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it.
Today, Pasta Evangelists is backed by Barilla (the world’s biggest pasta company) and is proud to be the UK’s biggest pasta brand by revenues, as well as one of the UK’s fastest-growing startups. As well as on our website, our recipe kits are available to purchase from major online retailers such as Ocado.
Building on this success, we are now disrupting Britain’s pizza-centric Italian dining scene by launching our very own Pasta Evangelists restaurants, as well as our high-end Harrods Pasta Bar and our store at Manchester Airport. These are not just Italian eateries — they are vibrant destinations where guests can experience the extraordinary diversity of pasta, alongside exceptional service, bold creativity, and a true passion for great food. Guests can enjoy a delicious meal and take part in our popular pasta-making classes at our restaurants in Chiswick, Richmond, Greenwich, Farringdon, Guildford, New Oxford Street and Queensway.
At the same time, we continue to expand our fresh pasta takeaway concept, available on and through major delivery platforms such as Deliveroo, Uber Eats and Just Eat. With more than 40 kitchens now operating across the UK, including in Scotland and Wales, we are growing our footprint rapidly and bringing fresh pasta to more customers every day.
Our state-of-the-art Pastificio in Acton, West London — the largest in the UK — enables us to produce a wide range of artisanal pasta and sauces, pushing the boundaries of what’s possible in this beloved category.
Looking ahead, our key focus is on opening more restaurants and creating unique spaces that celebrate pasta in all its shapes, offering something far beyond the traditional Italian experience.
Given our ambitions, we are looking for exceptional professionals to lead our business through this next exciting chapter of growth.