To be responsible forundertaking a wide range of secretarial and administrative duties and theprovision of administrative support to the multidisciplinary team. Duties can include but are not limited to,the processing of information (electronic and hard copy) in a timely manner,liaising with multidisciplinary team members and external agencies such assecondary care and community service providers in accordance with currentpolicies, including the use of the electronic referral service (ERS).
Main duties of the job
* Typing/ Audiotyping letters, reports and associated documentation asrequired
* Liaising with external agencies such as hospitals and communityservices, ensuring referrals are processed efficiently.
* Manage all enquires in an effective manner
* Maintain an accurate referrals database
* Action all incoming tasks.Maintaining accurate patients healthcare records.
* Process referrals using the electronic referral system (ERS) andmanaging worklists.
* Process requests for information/ non- NHS services i.e. SAR, insurance/ solicitors letters and DVLA forms etc.
* Read code data on SystmOne where required.
* Answer incoming phone calls and dealing with the callers requestappropriately.
* Managing online requests and completing them in timely manner.
* Support all clinical staff with general administrative tasks asrequested
* Liaise with medical representatives and help with arranging preparationsas appropriate.
* Any other duties that may be reasonably expected of the post holder forthe provision of services as directed by the General Manager.
About us
Whaddon Healthcareis an innovative, well established CQC rated Outstanding GP Practice which alsoprovides a range of specialist Community Services including Cardiology,Respiratory, Gynecology and BLMK Long Covid Service.
We work over 2 purpose-builtsites in Bletchley with a list size of 21,000 and growing.
Job responsibilities
Job Summary
Responsible for carrying out a broad range of secretarial and administrative tasks, providing comprehensive support to the extended teams. Responsibilities include, but are not limited to, timely processing/actioning of information in both electronic and paper formats, effective communication with team members and external agencies such as secondary care and community service providers, and adherence to current policies. A high degree of confidentiality, sensitivity, discretion and tact is required in this role.
Main Duties
The post holder will be required to undertake
* Typing/ Audiotyping letters, reports and associated documentation as required
* Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
* Manage all enquires in an effective manner
* Maintain an accurate referrals database
* Action all incoming tasks.
* Maintaining accurate patients healthcare records.
* Process referrals using the electronic referral system (ERS) and managing worklists.
* Process requests for information/ non- NHS services i.e. SAR, insurance / solicitors letters and DVLA forms etc.
* Read code data on SystmOne where required.
* Answer incoming phone calls and dealing with the callers request appropriately.
* Managing online requests and completing them in timely manner.
* Support all clinical staff with general administrative tasks as requested
* Liaise with medical representatives and help with arranging preparations as appropriate.
* Any other duties that may be reasonably expected of the post holder for the provision of services as directed by the General Manager.
Confidentiality
Patients entrust the practice with sensitive personal and health-related information, shared in confidence. All staff are expected to respect this trust and uphold privacy at all times.
The post-holder may access confidential information relating to patients, carers, staff, and the practice as a business. Such information must be treated as strictly confidential and only shared with authorised individuals in accordance with practice policies and data protection regulations.
Health & Safety:
Under the provisions of the Health and Safety at Work Act 1974 it is the duty of every employee to:
Take reasonable care of themselves and of others who may be affected by their acts of omissions.
Co-operate with their employer in ensuring that all statutory and other requirements are complied with.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
* Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
* Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognise peoples needs for alternative methods of communication and respond accordingly.
Flexibility
Please note, changes in government policy may result in a change in working hours or assigned duties.
Person Specification
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics & English (C or above)
* NVQ Level 2 in Health and Social Care
Experience
* Experience of working face to face with the general public
* Experience of administrative duties
* Experience in a GP Practice or Health Care Organisation
* Experience of working in a health care setting as a medical secretary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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