Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers, with a budget of around £4 billion per year. Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment. This role sits within the Bus, Concessionary and Active Travel directorate of Transport Scotland.
Responsibilities
* Account manage operators in your portfolio, liaising with them to promote good practice, provide support and undertake on site ad-hoc audits where necessary, to ensure the timely and accurate payments for the schemes and grants they participate in.
* Lead the operator account team of three, 1 x B2, 1 x B1 and 1 x A4 to ensure consistency of concise audit checks and accurate recording of data in respect of operator data and payments.
* Ensure any non-compliant behaviour in relation to schemes and grants is escalated to tasking sessions where there will be a requirement to be involved in operator audits, investigations and surveillance.
* Provide strategic direction for the team in line with the business needs that have been agreed with the Business and Operations Manager and Schemes and Payments Team Lead accepting responsibility for delegated tasks where appropriate.
* Work closely across the wider Schemes and Payments team to ensure accurate desk instructions and procedures are in place, challenging processes for improvement.
* Take on any other relevant duties commensurate with the grade within the unit.
* Proactive management of operational performance and targets.
* Development of appropriate control and reporting structures.
* Open and timely escalation and reporting of risk and control issues.
* Compliance with operational delivery and operational compliance policies and procedures, including legal requirements.
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