Job Description
Are you a seasoned leader with a passion for delivering exceptional customer service? Or are you looking for a role that will enable you to shape the teams that report into you?
If so, please read on! We’re seeking a dynamic Contact Centre Operations Manager to oversee our clients global, 24/7 omni-channel contact centre, spanning the UK, Mexico, Uganda, Singapore, and the Philippines. Having achieved 500% growth last year and are aiming to grow another 300% this year, these guys have no intention of slowing down!
This is a brand-new role to help support the Vice President of Customer Support ultimately train, support and develop their amazing customer service team. With a team of 40 in the UK and nearly double that globally, there is plenty of chance for you to make your mark on the future of this team!
What You’ll Do:
* Lead strategic operations across voice, chat, email, and social channels.
* Drive high-performance teams and foster a customer-centric culture.
* Manage global client relationships and ensure SLA/KPI success.
* Oversee workforce planning, transformation projects, and compliance in financial services.
* Assist in transformation projects across digital enhancements and process optimisation.
Who You Are:
1. 7+ years...