Department: Sopp+Sopp, First Response Team
Hours: 4 on 4 off
Start Date: 12th May 2025
We're looking for a Customer Service Advisor to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies. Great career development opportunities – grow with us.
About the role
We are looking for people to join our 24/7 365 days a year Contact Centre. This role will primarily involve handling a high volume of inbound calls with an exceptional level of customer service and assisting with administrative tasks and emails to support our operations.
Key responsibilities
1. Record accurately the first notification of loss following a motor traffic accident
2. Deal with telephony enquiries from Customers, Repairers, Clients and Third Parties with the agreed service levels
3. Manage queries presented during that inbound enquiry to conclusion, only escalating where necessary
4. Assist with administrative tasks and emails
5. Using MRN's bespoke software and databases to record, update and maintain information relating to each claim
6. Manage own workload, prioritising each day and ensuring any tasks are complete
7. Provide accurate updates to team managers and customers as required
8. Ensure that all SLA's are met and exceeded
Skills and experience
* Excellent customer service and communication skills
* Ability to handle a high volume of calls daily
* Excellent written and verbal communication skills
* Able to manage own time and workload
* Strong multitasking abilities
* High attention to detail and accuracy
* Experience of working in a target-driven environment desirable
* Experience within the insurance and claims industry desirable
What you can expect from us
* 33 days holiday (including bank holidays)
* Personal health cash plan – claim back the cost of things like dentist and optical check-ups
* Enhanced maternity / paternity / adoption / shared parental pay
* Life assurance: three times basic salary
* Free breakfasts and fruit
* Birthday surprise for everybody!
A bit about us
Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
Purpose: Make someone's bad day better
Values:
* Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
* Strive for better – Be bold. Challenge the norm – make small improvements often.
* Win together – Be a team-player. Win together, learn together, respect each other.
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