CUSTOMER OPERATIONS ADVISOR Carbon60 is recruiting for a Customer Operations Advisor to support on-site operations at a large manufacturing facility in East Leake, Leicestershire. ROLE: Customer Operations Advisor PAY RATE: £13.06 per hour (£27,164.80 per annum) CONTRACT TYPE: Temporary contract - 3 months LOCATION: East Leake WORKING PATTERN: Full-time, Monday to Friday Contracted hours: 8:00am - 5:00pm (40 hours per week) 1-hour lunch break (official) 8:00am - 4:30pm with a 30-minute lunch if preferred; however, contractual hours remain 8:00am - 5:00pm. No overtime available. THE ROLE: The Customer Operations Advisor will play a key role in supporting day-to-day site operations within an industrial manufacturing environment. You will be customer-facing, supporting engineers and colleagues on-site, managing stock movements, and ensuring accurate system updates. This is a hands-on role combining stores, customer service, and administrative duties, requiring strong organisation, attention to detail, and a proactive approach. KEY RESPONSIBILITIES: Serve customers on-site, booking goods in and out accurately Support engineers via the trade counter and stores area Manage goods receiving, stock issuing, and documentation sign-off Carry out stock checks and stock counting activities Maintain accurate records across IT, customer, and ERP systems Respond to email queries and support customers at the counter Store goods safely once received Assist with unloading deliveries where required (no heavy lifting without aid) Maintain general housekeeping in the stores area in line with health & safety standards Support continuous improvement and 5S principles where applicable Full uniform and PPE provided SKILLS & EXPERIENCE REQUIRED: Comfortable working in an industrial, customer-facing environment Strong communication skills to support on-site customers and engineers Basic IT literacy to accurately update systems and records Previous stores or stock management experience beneficial but not essential Manual handling experience preferred (training can be provided) Experience using ERP systems (e.g. Kerridge) advantageous Exposure to 5S or continuous improvement principles beneficial Well organised, reliable, and safety-conscious ADDITIONAL INFORMATION: Office-based role within a manufacturing site Buses available from Nottingham and Loughborough, with a bus stop outside the site Hi-vis and safety footwear provided on start if required Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.