About the Company
We have a new exciting opportunity within Locktons Construction Practice for an Claims Executive. Our Construction Practice deliver innovative insurance placements and risk management services for organisations in the Construction sector.
About the Role
In this role you will provide claims handling services to an allocated portfolio of clients while supporting the overall claims service provision to our clients, and supporting associates within the team.
Responsibilities
* Managing claims to conclusion, liaising effectively and appropriately with the client, insurer, loss adjuster and any other interested party
* Provision of advice on the application of policy cover and the necessary documentation/information required to progress the claim
* Negotiating with insurers to achieve the most beneficial and cost-effective settlement for the client
* Negotiating with insurers to ensure reserves are realistic and appropriate
* Ensuring claims are registered and appropriately updated on our system
* Attending internal / external meetings as required and arranging / chairing claim review meetings with clients when appropriate
* Report any major or sensitive claims to Account Executive responsible
* Understand the appropriate claims notification and investigation procedures applicable to each class of insurance
* Understand the insurance programme and service plans for an allocated portfolio of clients and document client specific claim handling arrangements for internal purposes
* Provide feedback for insurer review meetings and actively contribute to the development of relationships
* Build and nurture close, long-lasting relationships by developing a constantly expanding network of client, insurer, lawyer and loss adjuster contacts
* Provide management information as requested
* Maintain records on our internal systems and pro-actively perform claims cleansing
* Maintenance of a diary system for outstanding workload
* Prepare and maintain client claim experiences
* Provide input and guidance to Construction Claims Administrator as required
* Undertake specific tasks as directed by management, adhering to agreed project plans and timescales
About You
* Excellent technical claims experience with strong knowledge of the London Market
* Understanding of the relevant classes of business such as Construction All Risks and Third Party Liability (any first party and third party cover claims handling experience would be considered)
* Ability to prepare and interpret claims experiences and analyses
* Excellent communication skills – to effectively and professionally communicate both verbally and in writing with clients, insurers and colleagues
* Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company
* Ability to manage time, prioritise and ensure that deadlines are met without compromising quality
* Analytical and problem-solving skills, including research and investigation