What To Expect
At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.
What You'll Do
1. Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
2. Educate customers on Tesla products, the Tesla App, and answer any questions using customer-friendly language
3. Maintain a tidy, presentable customer-facing area (customer lounge, service entrance), and organize the parking lot
4. Manage the service fleet, perform damage audits, flag service requirements, and ensure cars are clean
5. Facilitate test drives in service, supporting in generating additional sales and promoting new products
6. Manage the arrival of unscheduled appointments and address any on-site issues to ensure smooth workshop operations
7. Maintain a good understanding of Tesla’s products and service operations to perform basic diagnostics and accurately record repair orders into systems
8. Partner closely with internal teams (e.g., technicians) to ensure efficient and seamless servicing of customers’ cars
9. Perform additional responsibilities as assigned to meet business needs
What You'll Bring
1. Relevant experience in a customer-facing role delivering excellent service, preferably in a technical or automotive environment
2. Ability to thrive in a fast-paced, changing environment with multiple priorities while maintaining attention to detail
3. Excellent communication skills and ability to build and maintain strong relationships with internal stakeholders and customers
4. Ability to work well in a team and achieve common goals
5. Strong problem-solving skills, initiative, and proactivity
6. Digitally savvy with the ability to adopt and adapt quickly to new technology and systems
7. Good knowledge of MS Office
8. Effective communication skills in English, both written and spoken
9. Valid driver’s license and a safe driving record
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