MQP is one of the UK’s leading suppliers of aggregate and asphalt to the building, construction and rail industries.We provide a comprehensive range of products to comply with current British Standards and Highway Agency Specifications. Our CPC Accredited (9001 Quality Management System /14001 Environmental Management system) quarrying and asphalt operations are centrally located in the Midlands and service customers across the UK by road and rail. We have a committed, enthusiastic and well trained workforce who are focussed on giving the customers what they want when we promise it. Customer Service Agent Deliver an Outstanding QUOTIFIC Experience Are you passionate about delivering exceptional customer service and taking ownership of the customer journey? We’re looking for a Customer Service Agent who thrives in a fast‑paced environment and takes pride in getting it right first time. This is a key role at the heart of our Customer Service Centre (CSC), where you’ll ensure customers are quoted on time, delivered in full and on time, and invoiced correctly — every time. Purpose of the Role To provide customers with a professional, personal, and dedicated service, ensuring a true QUOTIFIC experience. You’ll proactively manage customer requirements from first contact through to delivery and invoicing, balancing customer satisfaction with business efficiency. What You’ll Be Doing Deliver the QUOTIFIC customer experience: Quoted on time, Delivered in full & on time, Invoiced correctly Answer incoming calls and emails professionally, taking full ownership of customer enquiries Accurately capture customer requirements to ensure a smooth and efficient customer journey Build strong relationships with internal and external customers, offering a personalised service Create, amend, and confirm customer orders (account and cash sales) Process quotes, orders, invoices, queries, service charges, and sundry invoices accurately Maintain account ownership, understanding each customer’s business and processes Navigate multiple systems efficiently while keeping customers informed at all times Investigate and resolve customer issues and complaints, following company procedures Escalate complex issues appropriately when outside your authority or control Understand production and transport capabilities to negotiate realistic delivery times Support colleagues by sharing knowledge, best practice, and workload Contribute to sales reporting, administration, and general housekeeping tasks Actively reduce un‑invoiced items and queries through investigation and root cause analysis Develop multi‑skilled capability across the team to provide cover when required What We’re Looking For Qualifications Minimum GCSE Grade 4 (or above) in Maths and English Skills & Experience Excellent communication skills with the ability to negotiate at all levels Strong customer focus with a proactive, solution‑driven mindset Confidence using standard Microsoft Office applications Ability to manage multiple priorities in a fast‑paced environment Experience working in a large organisation and working towards targets (desirable) A positive team player who supports team morale and shared goals Why Join Us? A role where customer service really matters Supportive team environment with opportunities to learn and develop Exposure to a complex, operational business with clear processes A chance to make a genuine impact on customer satisfaction and business performance What’s on Offer • Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador • Compensation Package : Bonus incentives / Generous Pension Schemes / Life Assurance • Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical • Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause • Social Value : paid Volunteering Day every year / Communities (LGBTQ, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) • Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover