I’m currently working with a well-established financial services organisation looking to appoint a Claims Assessor to join their growing team. This role would suit someone with experience in handling claims within the financial services or insurance sectors or a strong customer service professional who enjoys managing cases from end-to-end in a regulated environment. You’ll take ownership of your own portfolio of claims, supporting clients through what can often be a sensitive and important time, while ensuring decisions are made accurately and within agreed service levels. Please note that hybrid working is available after probation The Role * Manage a caseload of protection based claims (IP, CI, and Life) * Handle inbound and outbound calls, confidently guiding clients through the claims process * Make accurate and fair claims decisions within agreed authority limits * Maintain detailed and accurate records across internal systems * Meet quality, accuracy and volume targets * Communicate clearly with clients, representatives, IFAs and claims partners * Identify and log risks appropriately What We’re Looking For * GCSEs (including Maths & English) * Strong communication and numeracy skills * Ability to prioritise, multi-task and manage deadlines * High level of accuracy and attention to detail * Comfortable managing your own workload * A proactive and team-oriented mindset The Right Person * Client focused and empathetic * Takes ownership and responsibility * Professional and confident communicator * Keen to develop within financial services If you’re interested in finding out more, feel free to get in touch for a confidential conversation