Overview
Admin Officer - Newcastle role at HM Courts & Tribunals Service (HMCTS).
Salary £25,582. Working pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working. Vacancy approach: External. Location: Newcastle-upon-Tyne. Region: North East. Closing Date: 20-Oct-2025. Post Type: Permanent. Civil Service Grade: AO. Number of jobs available: 10. Reserve List: 12 Months. Job ID: 10603.
Responsibilities
* Our Administrative Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
* Civil Admin Officers assist with the creation and management of County Court claims which involves accounting for Court fees, dealing with correspondence from Court users, as well as liaising with Judges regarding the listing and hearing of cases.
* You will deal with enquiries from service users via post, email, telephone and face to face. Types of claim we deal with include: Possessions, Road Traffic Accidents, Insolvency, credit card debt, loan debt and hire purchase debt.
* You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Your Skills And Experience
* With a friendly and approachable manner, youll have excellent attention to detail and good written and verbal communication skills.
* You have a desire to deliver proactive and effective support to customers by phone and email.
* Youll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages.
* Youll enjoy working in a busy environment and helping court users navigate the justice system.
Other Information
* Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
* Location: Newcastle Civil Family & Tribunal Courts, Barras Bridge, Newcastle, NE1 8QF. Occasional travel to other courts may be required.
* Working arrangements: Standard full-time hours are 37 per week. MoJ welcomes part-time, flexible and job-sharing patterns where feasible and agreed prior to appointment.
* Skilled Worker Visa: From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet eligibility criteria for sponsorship if you are applying for a Skilled Worker Visa for the first time. Details on eligibility and transitional provisions will be assessed if you already hold a Skilled Worker visa.
* Hybrid Working: MoJ offers Hybrid Working where appropriate, with a minimum 60% time in an office, subject to local estate capacity.
* Benefits: Annual leave of 25 days rising to 30 after five years, pension options, training opportunities, and other family-friendly policies.
Other
* For information about applying, see the job description attachment and the Statement of Suitability guidance. Use of AI in assessment is covered; please provide truthful and accurate information.
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