The Role
At Soho House, a Health Club Host is the face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment. Your main responsibility is a blend of hospitality and operational support — helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.
What's in it for you?
* Weekly Pay
* Team meal whilst on shift prepared by our chefs
* Soho Friends Membership
* 50% Team discount on Food & Drink, 7 days a week
* Staff Room Rates
* Health Cash Plan (option to up to 2 additional dependents)
* Dental Plan (option to add up to 2 additional dependents)
* Birthday Day Off after 1 years' continuous service
* Up to 50% Staff Discount on Cowshed & Soho Home
* In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
* Free Counselling Sessions
* Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate
* Continuous training to develop yourself personally and professionally
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties
* Welcome every member by name and guest with open arms and in a hospitable manner.
* Respond to guest inquiries and requests in a timely, friendly and efficient manner.
* Provide basic guidance on equipment usage and club rules when needed (not personal training unless qualified).
* In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
* Build relationships with members and guest. Communicate red flags and positive feedback to management and wider team.
* Ensure the gym floor is clean, orderly, and safe at all times — including wiping down machines, restocking towels, and managing equipment placement.
* Support fitness instructors and personal trainers with class setups or member handovers.
* Encourage a positive, inclusive, and respectful workout atmosphere.
* Uphold discretion and professionalism, especially when serving VIPs and PWKs.
* Assist with booking appointments, classes, or providing information about fitness services and facilities.
What We Are Looking For
A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
* Minimum of 2+ years’ experience in similar capacity.
* Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
* Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
* Must be able to demonstrate competency as outlined in the training schedule and Club School.
* Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
* Ability to take direction, work in a team environment and autonomously.
Pay Range: £15.50—£15.50 GBP
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