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Director of Professional Services, Wolverhampton
Client: Pathlock
Location: Wolverhampton
Job Category: Other
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EU work permit required: Yes
Job Views: 4
Posted: 26.08.2025
Expiry Date: 10.10.2025
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build trusted advisor relationships with clients. Manages key metrics for consulting (utilization, profitability, revenue growth, customer satisfaction) for the Identity Governance organization.
Acts as the reporting point for all individual contributors throughout the Professional Services organization; responsible for the care and development of the entire delivery team.
Responsibilities:
* Develop partnerships across other service and domain areas
* Manage a services team of over 10 members
* Focus on client satisfaction during service delivery
* Oversee engagement schedules and resource utilization
* Maintain key sales tools for Application and Identity Governance
* Develop relationships with vendors and partners within Identity Governance
* Build relationships across Solution Areas and Practices; collaborate with sales leadership; mentor team members
* Ensure team skills maximize quality, performance, and billability
* Train and equip resources to meet customer expectations
* Manage personnel performance and escalations
* Enhance and streamline product security service offerings
* Grow, develop, and retain team members
* Assist sales in identifying and closing new business opportunities
Qualifications:
* 10+ years of experience in information security and/or professional services
* At least 8 years in Identity Governance and Administration or Identity and Access Management
* 5+ years of mentoring and management in professional services
* Deep understanding of consulting financial metrics
* Experience leading delivery projects with successful client outcomes
* Knowledge of Application Governance, IAM, Governance, User Lifecycle, Data Management
* Experience with Pathlock, SailPoint, Saviynt solutions
* Experience delivering services across multiple industries
* Operational experience in consulting offerings and market deployment
* Understanding of current cybersecurity trends and threats
* Strong communication skills
* Desire to mentor and grow team members
* Experience with enterprise software or systems integrators
* Client and partner communication experience
* Proven project management skills
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