Social network you want to login/join with:
Head of Operations, Insurance, Cheltenham
col-narrow-left
Client:
Page Personnel
Location:
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
ed75dec9b852
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
col-wide
Job Description:
* Immediate Vacancy for a 12 mth FTC Head of Operations
* Role based in Cheltenham, Gloucestershire
About Our Client
This is a maternity cover contract offered on a full-time basis. We are open to discussing flexible working arrangements to support individual needs. The business is a leading re-insurance company based in Cheltenham. They are a joint initiative with the UK government and aim to make insurance more affordable for those affected by, or at risk of, extreme weather conditions.
Job Description
Purpose: Manage the business's claims and policy servicing operations, ensuring operational resilience. Collaborate with the Operations Director and other functions to support the Scheme's needs. This role offers significant exposure to senior leadership and the Board.
Principal Responsibilities:
1. Contribute to Strategy: Assist in setting the strategy for the Operations function.
2. Manage Bordereaux Processing: Oversee reinsurance bordereaux management, Scheme eligibility, onboarding, claims processing, and audits.
3. Manage Operational Risks and Controls: Maintain documentation, policies, procedures, and ensure compliance.
4. Develop Inter-function Relationships: Collaborate with Reserving, Communications, Finance, Reinsurance, IT, and Change teams.
5. Build Market Relationships: Engage with industry participants and build rapport.
6. Performance Monitoring and Reporting: Develop monitoring systems, KPIs, and report to committees.
7. Continuous Improvement: Use insights to improve processes and risk management.
8. External Partner Engagement: Manage relationships with external vendors and partners.
9. Knowledge Sharing: Support team development and high performance.
Risk Responsibilities: Identify, monitor, and report risks within the risk appetite, working with the Risk Team.
Information Security Responsibilities: Promote a security-aware culture, adhere to policies, and report suspicious activities.
The Successful Applicant
Experience in claims, underwriting, bordereaux management, and reinsurance principles. Insurance qualifications like CII Diploma are advantageous. Proven problem-solving, process enhancement, and stakeholder management skills are essential.
What's on Offer
* 12-month FTC, Maternity Cover for Head of Operations
#J-18808-Ljbffr