We are seeking an experienced and commercially astute Head of Operations to lead performance across our multi-site domiciliary and complex care services in the North West.
This is a senior leadership role with direct line management of all Registered Managers. You will be responsible for strengthening governance, driving workforce stability, improving operational performance, and ensuring sustainable growth - while protecting our nurse-led care model.
This is not a maintenance role. We are looking for a leader who can bring structure, accountability, and measurable improvement across multiple regulated services.
Key Responsibilities
* Provide direct leadership to all Registered Managers
* Drive KPIs across compliance, staffing stability, retention, and financial performance
* Strengthen Regulation 17 (Good Governance) frameworks
* Lead CQC inspection readiness and quality assurance programmes
* Improve rota governance and workforce planning
* Own operational performance against budget and margin
* Act as senior escalation point for operational risk
* Maintain relationships with ICBs, commissioners, and case managers
You will work in structured partnership with the Nurse Director (clinical governance) and Head of Finance (financial oversight), with clear operational accountability.
Essential Experience
* Senior operational leadership within domiciliary, complex care, or regulated health/social care
* Experience managing multiple services or senior managers
* Strong working knowledge of CQC regulations and governance frameworks
* Demonstrable track record of improving service performance
* Commercial awareness and financial literacy
Desirable
* Registered Nurse (RN) background
* Experience within nurse-led or complex care environments
* Experience working with ICBs or CHC-funded packages
Leadership Profile
We are looking for a visible, decisive leader who:
* Holds senior managers accountable
* Uses data to drive decisions
* Remains calm and structured under pressure
* Balances quality, compliance, and commercial performance
What We Offer
* Senior leadership influence across a growing organisation
* Clear governance structure and executive support
* Opportunity to shape operational standards and growth strategy
* Competitive salary (DOE)
* If you are an experienced multi-site operational leader ready to take ownership of performance, governance, and growth within a regulated complex care environment, we welcome your application.