Full-time Permanent Associate
Description
Job Title: Case Management Support Assistant
Working Hours: 35 hours
Summary:
N-Able Services Case Management, part of the Frenkel Topping Group, are renowned provider of case management and expert witness services across the United Kingdom. With a strong commitment to excellence, reliability, and customer satisfaction, we have built a solid reputation in the industry as a trusted partner for individuals and businesses alike.
At N-Able Services Case Management, we understand that efficient case management is delivered tailored to each individual. We place a paramount emphasis on recruiting individuals who demonstrate unwavering commitment to our clients. Having clients who have been with us from the very start and many others that have been with us for several years is a testament to the work we do and importance we place on building positive, collaborative relationships with our clients and their families.
As an employer, N-Able Services Case Management is committed to creating a positive and inclusive work environment that values and respects its employees. We believe in providing opportunities for growth, professional development, and recognition of achievements. Join our team and become a part of our mission to deliver exceptional case management services.
What you will be doing
We are looking for a Case Management Support Assistant, someone with administrative experience. The role requires a detail orientated individual with excellent organisational and communication skills. The role will be directly responsible to the Admin Team Leader and the Senior Leadership Team and will work under their direction.
The main purpose of this role is to provide administrative support to our experienced team of health and social care professionals who support clients throughout England and Wales that have suffered catastrophic injury, together with providing general office support.
All work undertaken must be compliant with the Data Protection Act and General Data Protection Regulations (GDPR). The company's confidentiality policy must be adhered to at all times.
Responsibilities
* General administration - photocopying, documentation, word-processing and phone communications.
* Document management and record maintenance. Formatting reports and documents, and appropriate storage of documents.
* Maintenance of records, ensuring compliance with company policies and procedures for document management.
* To assist with the production of information for billing and creation of invoices.
* Provide support for Case Managers in the maintenance and updating of client and support worker records and files.
* Handling client calls, actively listening, building rapport and taking time to listen and understand their needs.
* Project coordination and spreadsheet management for collating information.
* Data management to develop a deep understanding of the company and our systems.
* External communications and enquires from a variety of sources from legal professionals (solicitors, barristers court of protection deputies), clients with acquired brain injuries and other physical or cognitive disabilities, medical professionals and the public.
* To carry out tasks in the specific direction of the line manager, senior leadership team, other professionals, and case managers working for the company.
Qualifications
* GCSE English and Math's or equivalent.
* Strong organisation and communication skills.
* Attention to detail and professionalism.
* Strong written and verbal communication skills.
* Ability to work independently and as part of a team.
* Display self-motivation, drive and enthusiasm.
* Possess a flexible approach to work.
What we can offer you
* Full-time role
* Employee Assistance Programme.
* Standard office hours 9am–5pm Monday to Friday.
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