Our client, a freight forwarder is looking for an Ocean Import Operator to join their office in South West London.
Job entails
* Dealing with quotes/bookings/queries on Cross trades business
* Issuing Quotations following up quotations made for Containers, Break bulk (Commodity trades, Timber FOT rates) & RORO
* Process bookings via telephone and email, from UK customers/Traders and Local Line POL agents. Confirming booking details back to the customer, informing them of special requirements or restrictions, ensuring Credit worthiness.
* Entering Bill of Lading details and adding where needed manifests details into the company’s bespoke system.
* Dealing with COD, Switch Bills, Indemnities for cargo release.
* Telephone sales
* General enquiries relating to quotes/bookings/scheduling.
* Dealing with and resolving queries promptly
* Credit control
Transportation
* Processing and adding all transport data for container deliveries.
* Processing PIN and Badge releases in Destin8
Other functions
* General client liaison
* Liaising with the Port and Port offices
* General departmental clerical work.
* Any other tasks that management may deem necessary to fulfil the Job role.
General expectation
* Good verbal, written, communication and organisational skills.
* Good time keeping.
* Computer literate.
* Presentable, Adaptable, Outgoing, with a vibrant, friendly personality,
* Remain calm under pressure, able to maintain good Client and Staff liaison.
* To be able to work towards and achieve targets as part of a team or individually.
* Capable of Providing prompt customer service in accordance with company expectations