We are looking for a highly efficient andsolutions-focused Care Coordinator to join our friendly team in the beautifulvillage of Godstone. The position is part-time, 30 hours per week across 4days.
Main duties of the job
The mainresponsibilities of this role are the close management of patients withlong-term conditions, the planning and delivery of vaccination and screeningprogrammes and other ad hoc initiatives such as catch-up programmes. Dataanalysis is key as the successful candidate will be responsible for running time-sensitivereports to ensure efficient recall processes are followed.
This is avaried role offering training and development opportunities in-house and acrossthe wider DHC GP Federation. This role suits someone who enjoys working in a fast-pacedenvironment where each day brings new challenges and successes.
About us
The team is growing rapidly with the addition of care coordinators, a clinical pharmacist, a first contact physiotherapist, three clinical lead GPs and a supportive management team. We are a vibrant and friendly team who are devoted to delivering a high standard of healthcare and customer service to our patients.
Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission), received a 'Good' rating in our most recent inspection, andare an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.
A can-do attitude is a vital asset at DHC, and we are looking for like-minded individuals who share our approach and work ethic.
The benefits we offer include:
* Membership of the NHS pension scheme
* 27 days annual leave plus bank holidays, increasing with length of service
* Access to an Employee Assistance Programme
* Opportunities for training, development, and career progression
Some of our sites have free on-site parking (subject to availability)
We aim to be an employer of choice and conduct annual staff satisfaction surveys
DHC actively encourages and promotes diversity, ensure all voices are heard and included and is committed to equal opportunities for all.
Job responsibilities
JOBSUMMARY
This is a key administrative role, workingin a GP Practice to supportpatients with long-term medical conditions or complex health care needs. TheCare Coordinator will work closely withclinicians to develop care plans and coordinate and monitor a range of patientservices.
It isessential that the person has apositive and compassionate nature and can provide exceptional customer service.This role requires sensitivity and an understanding that patients with anymedical needs, complex or general, should be treated with respect.
The CareCoordinator will deliver a high-qualityservice for patients in a safe and effective working environment, whilstmaintaining the highest standards of confidentiality. They will be a motivated person with good initiative andorganisational skills, and have excellent interpersonal and teamwork skills.
DUTIESAND RESPONSIBILITIES OF THE POST
* Undertake extensive work to manageand coordinate appointments and reviews for patients with long-term and/ormultiple conditions.
* Work with clinicians to minimisethe number and maximise the effectiveness of appointments and home visits.
* Proactively monitor theeffectiveness of appointments and the reasons for non-attendance.
* Act as a point of contact betweenclinicians and patients to meet both general and complex health needs.
* Send out and obtain information,especially to help empower patients to optimise self-care
* Promptly refer any patient concernsto a clinician, and act on responses.
* Respond to enquiries and requestsfrom patients, their carers and external health and social agencies.
* Liaise with third-party serviceproviders, such as social care and community agencies, and social prescribers.
* Provide extensive assistance inarranging correct clinical pathways for care, and producing and reviewingpersonalised annual care plans.
* Help to ensure patient medicalconditions are being well managed and share care plans with other clinicians orthird parties where relevant.
* Monitor patient informationrelating to (for example) A&E attendance, hospital admission andmedications.
* Manage and maintain registers ofLTC patients and DHCs clinical systems, ensuring IT security and IG complianceat all times and adding read codes to medical records to assist with reporting.
* Undertake work inother areas, such as Learning Disability, Palliative Care, Mental Health andCervical Screening. This will include:
* Participating inlocal training and meetings (including taking minutes); maintaining registers; coordinatingreviews; booking home visits; arranging tests; ensuring appropriate methods of communication;overseeing clinics.
* Keep up to datewith Safeguarding by: participating in training and meetings; maintainingregisters; liaising with the safeguarding lead; and ensuring that reports arecompleted in time.
* Take responsibilityfor own personal development by fully participating in a yearly appraisal,assessing own educational/training needs, exploring all opportunities formaintaining and updating own professional knowledge and skills, and attendingtraining.
* Keepup to date with policies and procedures and ensure that these are adhered to atall times.
ORGANISATIONALPOSITION
* The CareCoordinator role works within the GP Practices and reports on a day-to-day basisto the relevant Practice Manager.
INDIVIDUALRESPONSIBILITIES
* Adhere to DHC policies and procedures andrelevant legislation, including the requirements of any professional bodies andundertake mandatory and other training as identified by DHC. Be particularly aware ofEquality and Diversity, ensuring that all colleagues, patients, clients andvisitors are dealt with in line with DHC policy.
* Take reasonable care ofhealth and safety at work for you and others, and to cooperate with the employerand with local practice to ensure compliance with health and safetyrequirements
* Participate in reflection, self-evaluation andcontinuous professional development, including performance review. Ensure mandatory training is up-to-date atall times.
* Strive to communicate effectively with patients,carers and team members whilst recognising peoples needs for alternativemethods of communication and respond accordingly.
* Contribute to ongoing projects as required.
* This job description represents an outline ofthe responsibilities of the post and is not intended to be an exhaustive listof duties or tasks. It will change anddevelop in line with organisational needs and may be amended followingagreement with the post-holder.
CONFIDENTIALITY
The post holder must maintain theconfidentiality of information about patients, clients, staff and DHC businessin accordance with the Data Protection Act 2018 and Caldicott Principles.
WORKSETTING AND REVIEW
This job descriptionrepresents an outline of the responsibilities of the post and is not intendedto be an exhaustive list of duties or tasks.It will change and develop in line with organisational needs and may beamended following agreement with the post-holder.
Person Specification
Personal Qualities
* Polite & confident with good customer care skills, remaining calm under pressure.
* Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
* Self-motivated, reliable and dedicated.
* Excellent interpersonal skills.
* Motivated and proactive.
* Ability to use initiative and judgement.
* High levels of integrity and loyalty.
* Ability to work under pressure.
* Confident, assertive and resilient.
Skills
* Excellent communication skills (written and oral), including the ability to listen.
* Strong and confident IT skills.
* Excellent administrative skills, working under own initiative at times.
* Effective time management skills, often in a fast-paced environment.
* Proven problem-solving and analytical skills.
* Ability to adapt to changing situations and changing needs of the service.
* Excellent customer care skills.
* Motivated to achieve good outcomes for patients.
* Able to follow policies and procedures effectively.
* Able to maintain confidentiality at all times.
* Knowledge of GP clinical system - EMIS.
Other requirements
* Disclosure and barring service check.
* Willing to travel to other sites & locations to attend meetings and training events.
* Car driver with a current UK driving licence.
Experience
* Experience working with the general public in a similar role.
* Experience of managing a complex administrative role.
* Experience working in a healthcare setting.
* Experience working in the NHS/Primary Care General Practice setting.
* Understanding of community services and personalised care.
* Experience of producing agendas and minutes for meetings.
Qualifications
* Good standard of education with excellent literacy and numeracy skills.
Disclosure and Barrin g Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience£25,147 - £26,598 FTE Depending on experience
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