Job Objective
Provide field support, resolve incidents and assigned problems, install, maintain and manage network & facilities equipment for WIOCC Group companies including Open Access Technical Services (OATS) and clients.
Reporting Line: Regional Operations Manager (Europe)
Key Duties and Responsibilities
* 24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required
* Proactive monitoring of equipment & facilities
* Network installation, testing & commissioning, bringing into service, integration
* Cross connects, jumping, patching copper and fibre
* Maintain records, inventory and spares
* Receive equipment, bench test, storage and RMA return handling
* Incident and problem resolution as directed by NOC / TAC / NMC / GCC
* Work with and assist to manage contractors and vendors
* Assist service managers as directed, including clients and supplier meetings
* Assist with technical shareholder support / shareholder consultancy and sales support
* Assist with network quality and performance management
* Creation of ad hoc reports as needed
* Assist other departments and projects as requested by the Programme Manager
* Travel as required within the EU
* Adhere to all company policies and procedures
Minimum Qualifications
* Bachelor's degree in a related field
* French, Spanish, Portuguese or Italian (desirable)
* Technical certifications i.e. CCNA or equivalent field experience (desirable)
* Valid full driver's license. The role will require the employee to drive company vehicles
Experience and Skills
* 2 years' technical experience in the telecom industry (data center/optics desirable)
* Good communications and soft skills, including ability to follow instructions
* Must use systems effectively to record information accurately and concisely in a timely manner
* Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
* Knowledge of telecom network architectures, protocols and standards such as DWDM, OTN, SDH, Ethernet and IP/MPLS
* Use of tools and test equipment, including OLT, OTDR, OSA, Ethernet/OTN testers
* Knowledge of AC and DC power, inverters, rectifiers and PSU units
Attributes
* Client focused, relationship builder.
* Integrity, honest with high ethical standards
* Boundless, passionate and flexible
* Personal excellence, accuracy and attention to detail
* Collaborative, achieve results through teamwork
* Good English language communicator
* Ability to quickly learn from other team members and prepare to self-study
* Punctual and reliable
Job Type: Full-time
Work Location: In person