Responsible to: Student Services Manager
Location: Head Office, Mansfield
Role Overview
NAPIT Training is a rapidly growing business within the NAPIT Group. This role supports the planned growth of the training business by delivering a first‑class service to corporate clients. The role reports to the Student Services Manager and works closely with Training, Sales, marketing and accounts teams as a key account administrator, supporting the development of large customers.
Key Responsibilities
* Provide administrative support to large training clients.
* Schedule all public and private courses, coordinating with delivery teams.
* Build relationships and communicate regularly with key accounts to ensure smooth training delivery.
* Liaise with department teams such as marketing, finance and facilities.
* Prepare monthly reports and track key performance indicators.
* Engage in monthly, quarterly and annual client appraisals proactively.
Qualifications
* Professional, articulate, confident communicator with outstanding communication skills.
* Ability to build effective relationships with customers and team members.
* Proficient in CRM systems and Microsoft products.
* Decision‑making and prioritisation skills, able to work to tight deadlines.
* Solution‑focused with prior administration experience.
* Willingness to embrace new working practices and learn quickly.
* Electrical industry knowledge or experience is desirable.
* Full UK driving licence.
Benefits & Package
* 25 days paid annual leave + statutory holidays.
* Additional days awarded up to 5 based on length of service.
* Contributory pension scheme.
* Free on‑site parking.
* Company health scheme covering eye care, dental, physiotherapy and mental health assistance.
* Company‑wide social events.
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