Successful candidates will be responsible for:
* Proactively monitoring deliverability health across a roster of 60+ nonprofit and political clients, identifying reputation issues, inbox placement dips, authentication failures, and blocklist risks before they affect campaign performance.
* Serving as MissionWired’s lead technical resource on deliverability incidents, including diagnosing root causes and recommending practical, time‑sensitive next steps.
* Leading mitigation efforts with mailbox providers, ESPs, and external partners.
* Reviewing and advising on email authentication and sending infrastructure, including SPF, DKIM, DMARC, alignment, domain configuration, and related sender requirements.
* Using Inbox Monster and/or comparable deliverability platforms (Everest/Validity) to interpret inbox placement, reputation, complaint, and seed‑test data and convert it into actionable recommendations for client teams.
* Advising internal teams and clients on best practices.
* Partnering with client‑facing teams to explain technical issues and join client conversations as needed.
* Helping teams distinguish between technical infrastructure problems, list‑quality issues, content‑related issues, and broader sender‑reputation challenges.
* Building repeatable processes, documentation, and internal guidance.
* Training and mentoring internal team members on email deliverability fundamentals, emerging sender requirements, and common warning signs.
* Serving as the primary relationship manager for deliverability‑related vendor coordination.
* Supporting best‑practice planning for high‑volume fundraising and advocacy moments.
Must‑have qualifications:
* 4+ years of direct, hands‑on experience in email deliverability, preferably in an agency or other high‑volume sending environment.
* Demonstrated success diagnosing and problem solving for deliverability issues, authentication failures, and mailbox‑provider escalation scenarios.
* Deep working knowledge of email authentication and sender infrastructure, including SPF, DKIM, DMARC, alignment, and current bulk‑sender expectations from major mailbox providers.
* Strong experience with deliverability monitoring and reputation tools, ideally Inbox Monster, or similar platforms such as Everest/Validity.
* Ability to interpret technical deliverability signals and recommend actions under tight timelines.
* Clear communication skills, with the ability to explain technical concepts to non‑technical internal stakeholders and clients.
* Experience working cross‑functionally with strategists, email production teams, account teams, and vendors.
* Strong judgment and responsiveness in fast‑moving environments where campaign timing and inbox performance are business‑critical.
* Comfort working independently as a consultant while still collaborating effectively with internal teams.
Nice‑to‑have qualifications:
* Experience supporting nonprofit, advocacy, or political email programs, especially environments with rapid‑response fundraising, list growth, and high volume.
* Familiarity with the pressures of campaign‑season sending, including high‑frequency messaging, urgent mobilization, and large list segments with varied engagement quality.
* Experience working with client‑facing strategy teams and participating directly in external client meetings.
* Working knowledge of major tools used in digital fundraising programs.
* Experience developing internal training materials that improve team self‑sufficiency.
* Familiarity with seed testing and broader sender reputation diagnostics.
* Ability to spot patterns across multiple client accounts and recommend preventive strategies.
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