Job Description
Your Role
As Deputy Manager, you'll work closely with the Registered Manager to oversee daily operations and uphold high quality care:
* Support and supervise a committed support team delivering person-centred care
* Help create and maintain individual support, behaviour and risk management plans
* Coordinate multi-agency communication and represent the service with families, health, and social care professionals
* Facilitate residents’ community participation—including activities, appointments, and independent living skill development
* Manage rotas, staff inductions, and maintain documentation and compliance
* Act as manager on duty in the Manager’s absence and support continuous improvement
What We’re Looking For
Essential Qualifications & Requirements:
* Level 3 Diploma/QCF/NVQ in Health & Social Care or equivalent qualification
* Experience as a Deputy Manager, shift leader or senior support worker in supported living or residential care
* Full UK driving licence—required for resident transport and community access
Knowledge, Skills & Personal Qualities:
* Strong understanding of autism, learning disabilities, and complex communication needs
* Empathy, patience and excellent interpersonal skills
* Leadership capacity: coaching, motivating, and supervising staff confidently
* Ability to work flexibly, calmly under pressure, and with a problem-solving mindset
* Commitment to person-centred values, promoting dignity, independence and choice
Desirable:
* Level 5 Diploma or working towards it
* Previous experience with Positive Behaviour Support (PBS) or behaviour management frameworks
* Experience in care coordination and liaison within the health/social care system
What We Offer
* Enhanced benefits package: 28 days annual leave plus service days, casual dress code, free meals on shift, discounted staff perks
* Training, development and paid progression to Level 5 and beyond
* Referral bonuses and pension scheme
* Compassionate, family-oriented culture with regular staff well-being support