Salary: £30,333 rising to £34,662 per annum Excellent Benefits including Government Pension Location: Hybrid Working/Police Headquarters, Exeter Closing Date: 11/11/2025, Midday Hours per week: This role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need. About the role: The purpose of the role is to enable Dorset and Devon and Cornwall Police to comply with the complaints handling and investigative requirements introduced on the 1st February 2020. This role will be responsible for the resolution of the majority of public complaints dealt with by the Professional Standards Department where the ‘special requirements’ are not met. The post holder will be expected to: Review and resolve public complaints, by engaging with complainants to identify reasonable and proportionate investigative steps to resolve the complaint. Obtain relevant information or evidence by seeking accounts from officers, staff or witnesses. Researching force systems, legislation, policy and procedures and if needed securing and assessing BWV or CCTV. Maintain accurate records, relevant decisions and rationales for complaints handled or investigated and conclusions reached and provide accurate relevant information to the complainant, relevant appeal body (IOPC or OPCC) and other interested parties. Highlight areas for improvement regarding individual or organisational practices and procedures. Want to know more about this role? Please click on the 'Apply' button to be taken to the vacancy on our website for further information about the role including the role profile. For a conversation regarding the role, once you have viewed the full details on our website, please contact: Hiring Line Manager: Janie Curnow - Inspector Email Address: janie.curnow@devonandcornwall.pnn.police.uk PLEASE NOTE: Should you decide to apply for this role, when you are asked to state how you found out about this vacancy, please remember to select LinkedIn. What you get if you join us: A competitive salary with yearly increments. 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time employees). Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties. Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5). Company sick pay. Competitive local government pension scheme. Job related equipment supplied, as required. Free onsite parking at many police sites throughout the counties. Access to Group insurance scheme (via salary sacrifice scheme). Support networks, free Employees' Assistance Programme, Occupational Health and wellbeing services. Development and training opportunities available. Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need. Flexitime, with the ability to undertake your hours flexibly and in line with business need. Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan).