Business Development Director
Location: Birmingham
Contract Type: Permanent, Full-Time
Working Hours: Monday-Friday, 9:00-17:30
Salary & Benefits
* Salary: £55,000 - £70,000 DOE
* Bonus: Monthly bonus, OTE £80,000-£100,000
* Benefits: Health Cash Plan, Life Assurance, Pension
The Role
Following recent investment in high-technology print, mail fulfilment and postal solutions, we are seeking a highly ambitious and experienced Account Director to lead one of our Client Services teams. This role is ideal for a commercially driven professional with 5+ years' experience in print, mail and post, who thrives in a fast-paced, technology-led environment. You will take full responsibility for the acquisition, retention, development and profitability of all accounts within your team, while leading and developing a team of two Account Managers.
Key Responsibilities
Leadership & Team Management
* Lead, motivate and develop a Client Services team to deliver outstanding performance and customer satisfaction
* Provide ongoing coaching, mentoring and development to ensure targets are met and exceeded
* Conduct regular team meetings, maintaining clear communication, direction and accountability
* Foster a positive team culture with a strong emphasis on recognition and reward
* Manage team absence due to holiday or sickness
Account & Revenue Management
* Drive revenue growth, gross margin performance and customer retention across your account portfolio
* Produce quotations and win new and repeat business in line with or above company GP targets
* Take ownership of client accounts from quotation through to invoicing
* Ensure invoices are raised within agreed timescales (48 hours post-despatch, 24 hours for pro-forma invoices)
* Liaise closely with Finance to monitor margins, credit limits and payment timelines
Client Relationship Management
* Act as a senior point of contact for key clients, providing proactive communication throughout mailing campaigns
* Maintain excellent client relationships, even under pressure or when challenges arise
* Develop existing client accounts by increasing spend, frequency and profitability
* Handle incoming new business enquiries, introducing the business professionally and proposing best-fit solutions
Operational & Cross-Functional Collaboration
* Work closely with IT Development to automate client mail processes wherever possible
* Collaborate with data processing, development, print and operations teams to ensure all campaigns are delivered on time, in full and with 100% accuracy
* Introduce internal print management specialists where outsource print opportunities exist
* Identify and implement process improvements to enhance client experience and business performance
Commercial Optimisation
* Maximise postage and print management gross profit margins by reducing buying-in costs without compromising quality or delivery times
* Explore alternative postal solutions across Royal Mail, DSA networks and independent carriers
Reporting & Development
* Provide regular performance updates to the Sales Director, including opportunities and challenges
* Maintain and develop industry knowledge within print, mail and postal services to support ongoing professional growth
Skills & Experience Required
* Proven experience managing multiple high-volume, technology-led print, mail and post campaigns
* Extensive experience in mail fulfilment and postage account management, including:
o Direct Mail
o Business Mail
o Hybrid Mail
o Transactional Mail
* Strong knowledge of UK and international postal services (Royal Mail, DSAs, independent carriers)
* Excellent understanding of digital print and automated mail enclosing technology
* Highly organised, methodical and accurate, with the ability to multi-task under pressure
* Experience using Salesforce CRM and Tharstern MIS (desirable; training provided)
* Proficient in Microsoft Excel, Outlook, Teams and Word
Personal Attributes
* Highly driven, financially motivated and career-focused
* Confident leader with a professional yet engaging management style
* Strong communicator, approachable and transparent
* Team-oriented, collaborative and supportive
* Self‑motivated, diligent and able to work independently to deadlines
* Proactive, flexible and solution-focused with a strong sense of ownership
* Committed to continuous learning and personal development
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