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Sales Associate - Menswear Stone Island (20 hours) Birmingham, Birmingham
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Client:
Selfridges
Location:
Birmingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
36f89119ade9
Job Views:
3
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Sales Associate - Menswear Stone Island (20 hours) Birmingham
Job Introduction
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.
Customer service is at the heart of what you do; you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events, and services that only Selfridges can offer.
As a Sales Associate you will:
* Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge, and catering to customer needs
* Conduct sales, refunds, and exchanges, helping the customer find suitable alternatives or guiding them to our online services
* Maintain high retail standards by selling, replenishing stock, organizing rails, and hosting
* Be open to customer feedback and use it to improve service, sales, and retail standards
* Manage stock in your department, including unpacking deliveries, completing audits, and maintaining the stock room
* Adapt to varying daily challenges; the role may require working in different departments, bringing your service excellence and collaborative spirit
* Stay ahead of trends by expanding your product and competitor knowledge
* Follow health, safety, and security procedures, actively preventing stock loss
* Support the interview process with competency and strength style questions; assistance available at every stage
A bit about you:
* Great communicator capable of engaging positively with all customers, domestic and international
* Well-informed, with excellent product knowledge, trend awareness, and participation in supplier training
* Recognized as a sales and service expert, delivering extraordinary service and providing additional services when appropriate
* Responsible for replenishing stock, maintaining standards, and inspiring others
* Problem-solving skills to resolve customer issues and adapt approaches individually
* Flexible and adaptable to business needs, owning tasks beyond role expectations
* Reliable and respected, embodying our values
This summary highlights the role, but all team members should remain flexible, as duties may change according to business needs.
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