Job Description Job Description: Administrator / Customer Relations Personnel (Part-Time, 25 Hours per Week) Location: Cheltenham, Gloucestershire Hours: 25 hours per week About the Company This is a specialist home improvement company that creates bespoke living spaces such as conservatories, timber orangeries, extensions, and garden rooms. Alongside these, they supply and install a wide range of uPVC, aluminium, and timber windows and doors across Gloucestershire and surrounding areas. The business is built on craftsmanship, care, and attention to detail – with every project designed and installed to the highest standards. The Role We are looking for a highly organised and friendly Administrator / Customer Relations Personnel to join our small, dedicated team. This role is central to keeping the office running smoothly, supporting the operations team, and ensuring customers receive excellent service at every stage of their journey with us. Key Responsibilities • Act as the first point of contact for customer enquiries via phone, email, and in person. • Manage the customer database and update records accurately. • Assist with scheduling consultations, surveys, and installations. • Provide professional and timely responses to customer queries, ensuring a positive experience. • Support the operations team with administrative tasks, including processing orders, invoices, and paperwork. • Coordinate with suppliers and contractors where required. • Prepare and send out customer communications, quotes, and follow-ups. • Ensure the smooth running of the office with general administration duties. Skills & Experience • Previous experience in administration, customer service, or office support. • Strong organisational skills with attention to detail. • Excellent written and verbal communication skills. • Confident with IT systems, including Microsoft Office (Word, Excel, Outlook). • A friendly, professional manner with a genuine interest in helping customers. • Ability to manage time effectively and work independently as well as part of a team.