Overview
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Field Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you will oversee day-to-day operations using our technology platform, ensuring smooth and reliable service as Via expands across the UK. You will focus on continuous improvement and operational excellence, helping to deliver a positive experience for our passengers and supporting the growth of the service.
This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.
What You’ll Do
* Ensure operational excellence and deliver an outstanding customer experience
* Oversee day-to-day operations in person; the role may occasionally require early starts or evening work, depending on business needs
* Manage driver supply to make sure the right number of vehicles are on the road to meet demand
* Act as the real-time point of contact for operational issues, prioritising effectively and coming up with practical solutions on the spot
* Respond promptly to driver feedback and live customer enquiries
* Work closely with a broad, cross-functional team to develop and scale operational processes, systems, and tools to support rapid growth
* Analyse and interpret performance metrics/KPIs to spot inefficiencies and apply insights to improve operations
Who You Are
* A self-starter who is comfortable in a fast-paced environment with a strong focus on driving positive change
* Experienced leader with a proven track record of motivating and developing teams in operational settings, ideally including shift-based staff
* Team-oriented and accountable, taking pride in both personal work and the success of the team
* Calm under pressure, adaptable, and willing to contribute across a range of projects
* Data-driven, making decisions based on insights and metrics
* Fluent in English (C1 level) and skilled at professional communication with partners, customers, and driver colleagues from diverse backgrounds
* Holder of a valid UK driving licence (Category B)
What We Offer
* Joining a global employer with over 750 mobility deployments in 40+ countries
* Becoming part of a company that was awarded for its commitment to social good
* Salary Range: £35,000–£40,000. Final salary will be determined by the candidate’s experience, knowledge, and skills.
* Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA
* Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents
Via is committed to building modern, efficient public transportation systems that provide greater access to jobs, healthcare, and education. We bring cutting-edge AI-powered software and innovative technology-enabled operations to partners across the globe.
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