Job title: Collections Operations Manager
Reports to: COO
Department: Collections
Location: Windsor
Employment Type: Full-Time office based
Salary: 60k
Role Purpose
The Collections Operations Manager will be responsible for overseeing all customer operations after funding, with a focus on collections performance, arrears management, customer servicing, process efficiency, compliance, and operational controls.
The role will manage the day-to-day running of post-funding operations, ensuring customers receive appropriate support while improving collections outcomes, reducing potential bad debt, and maintaining compliance with FCA requirements and company policies.
Key responsibilities include overseeing collections and arrears processes, improving recovery performance, monitoring portfolio risk, implementing operational controls, and driving continuous process improvements. The role will also be responsible for developing a positive team culture, supporting staff performance and development, and ensuring a high level of customer service.
Working closely with internal stakeholders, the Collections Operations Manager will help improve operational efficiency, customer outcomes, and overall portfolio performance.
This role complements the Head of Operations, who is pr...