ASSISTANT RESTAURANT & BAR MANAGER
£29,000 per annum + monthly service charge payment
Benefits
* 4 weeks holiday rising to 5 weeks with service
* 8 bank holidays
* Free car parking
* Employee uniform
* Discounted hotel accommodation for yourself and your family at all hotels
* Discounted hair treatments at our two Utopia Spas
* Discount off all food & beverage at all hotels
* Discount of individual treatments booked in our two Utopia Spas
* Discount on retail products in our two Utopia Spas
* Refer a friend staff recruitment scheme
* Birthday off paid
* Complimentary overnight stays
* Complimentary lunch/afternoon tea
* Service related holiday
The Place
Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels, a private group of quality hotels of distinction just outside London. 4 Star, award-winning Utopia Spa, 38‑bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.
The hotel has two restaurants – RG’s Fine Dining Restaurant and Elements Brasserie & Bar for more informal dining. We also operate a range of beautiful private dining rooms for functions, weddings, celebrations, conferences and other events.
For a full list of facilities and sample menus, please see our website.
The Role
Working in our RG’s Fine Dining Restaurant & Elements Bar the Assistant Restaurant & Bar Manager will have responsibility for the service of food and beverage to residents, spa guests and local visitors. Service for guests covers breakfast, lunch and dinner 7 days per week so candidates must be available for flexible shift patterns, working 40 hours per week across 5 days including weekends.
Main Duties
* Ensuring the restaurant is prepared for service
* Ensuring employees are given a service brief and are allocated duties for their shift
* Meeting and greeting guests
* Taking guest orders
* Effective rostering of employees
* Supporting the Restaurant Manager with the recruitment, induction, training and coaching of new employees
* Coaching a team of 18 employees to develop their skills and ensure service standards are met
* Serving food and beverage including alcoholic beverages
* Completing satisfaction checks and acting on all feedback
* Resolving any service issues
* Presenting bills to guests and taking payment
* Ensuring the restaurant is reset at the end of the shift ready for the next service
* Ensuring work area is clean and tidy before closing
Requirements
* Smart appearance
* Excellent communication skills with a passion for guest service
* Management or supervisory experience within a quality food service hotel/restaurant required
* Ability to manage and motivate a team of waiters/waitresses to ensure excellence
* Must have your own transport due to our location and the shift work required for this role
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