SOCIAL ACCOUNT DIRECTOR
ABOUT US
Not Actual Size is a collective of creatives and strategists who build respect for brands. We are an independent, employee-owned B Corp, working in partnership with Global brands such as Dove, Sure/Rexona, and Roche.
Our services cover the creative spectrum – from truly social-first content creation to turning unseen insights into campaign ideas. We also never forget the beautiful basics and take pride in crafting product pages or lifestyle shots that truly resonate – for us, every detail matters. Our strategy team works closely with our creative team and client partners, providing data, insights and reporting to influence decisions and boost innovation.
Our approach to work and culture is based on Radical Respect. It is our rebellion against the noise of an ultra-connected world and it means we give obsessive attention to every quietly significant detail in order to boost relevance for our clients, people and society.
ABOUT THE ROLE
We're looking for a confident, experienced Social Account Director to join our team on a fixed term maternity cover contract. You'll be stepping into a pivotal hybrid role that blends account leadership, team management and strategic oversight.
This is not your typical client service role. You'll lead a hig-performing, cross-functional team of account managers, strategists, producers and creatives to deliver stand out social content, for a global client in the personal care space. You'll work closely with our clients as partners who expect our team to speak fluently across all aspects of social media strategy, communication and creativity.
You'll also play a key part in growing client relationships, hitting financial targets and shaping the agency's own marketing and communications output.
KEY RESPONSIBILITIES
Client & Social Account Leadership
* Act as the senior day-to-day lead for one of the agency's key clients, setting the tone for the long-term partnership and ensuring excellent in delivery
* Confidently steer organic and paid social strategy, planning, and delivery, backed by deep platform knowledge
* Proactively spot and shape strategic opportunities, upsells and optimisations that add value to the client(s)
* Represent the agency in new business pitches, developing and leading social-first proposals
* Stay plugged into social and cultural trends, platform innovations, and competitor activity to bring fresh thinking and proactive ideas to both internal team and client
* Confidently represent the agency as a subject matter expert on social media
Team Management
* Lead a cross-functional team with direct line management of account managers, and indirect mentorship across functions
* Oversee resourcing, prioritisation and workflows to ensure efficient delivery across complex projects
Financial & Operational Ownership
* Responsible for account and team financial performance, inducing managing scopes, forecasting and profitability
* Ensure expectations on scopes are aligned with clients and internal teams, resourcing is realistic, and work is aligned with agency values
Agency Marketing & Comms
* Collaborate with Leadership team to manage oversight of agency's external communication efforts, elevating the agency's voice in the industry
ABOUT YOU
* 7+ years of experience in social-first roles, ideally within creative, strategic or digital agencies
* Deep expertise in organic and paid social media content strategy, platform best practice, community, creative and culture
* A proven leader, able to manage, motivate and develop multi-disciplinary teams with energy and passion
* Confident managing budgets, profitability and client growth
* A strong communicator who's able to earn trust from clients and teams alike
* Cool under pressure, highly organised and able to juggle multiple priorities without losing sight of the detail
* Passionate about social, not just the trends, but how to make work that genuinely connects with audiences and drives business results
THE DETAILS
* Contract: Fixed-term maternity cover (7 months)
* Location: Hybrid work from home and office in London (Farringdon/Barbican)
* Reports to: Managing Director