Membership services consultant apprentice

As an Apprentice Membership Services Consultant, you will work in a fast-paced environment, making a high volume of outbound calls to members who are leaving or have missed a payment, supporting our efforts to reduce member attrition.

In addition to gaining valuable hands‑on experience, you will work towards a Level 3 Customer Service Apprenticeship. This will equip you with a strong understanding of customer insights, customer journeys, service performance, and the delivery of outstanding customer experiences, while also developing your knowledge of ownership, accountability, and cultural and environmental awareness.

Benefits

• Free Club Membership for you and your family!
• Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite

Desired Skills & Experience

• Eligibility to complete the apprenticeship programme
• A genuine passion to serve when engaging with members and team members
• Some customer service experience, preferably in a fast-paced environment
• Intermediate Skills in Microsoft Office & Excel
• Strong attention to detail
• Ability to use own initiative and manage own workload

This role will be for 35 hours per week: shifts Monday‑Friday including one Saturday per month (day back in lieu) and is office based full time in our Club Support office in Hatfield.