Enhanced Care Support Worker - Band 3
Ashford & St. Peter's Hospitals NHS Foundation Trust
The closing date is 28 April 2026
Ashford & St. Peter's Hospitals are expanding their Enhanced Therapeutic and Observation Care Service (ETOC) and will be recruiting a number of Enhanced Care Support Workers (ECSWs). Reporting directly to the Trust's Enhanced Care Lead we are seeking people that are able to work a varied shift pattern including long days, nights and weekends, in a variety of settings including Urgent and Emergency Care, Older People Services, and Paediatrics.
Essential criteria
* Recent and significant UK experience as a health/enhanced care support worker
* Successfully achieved the Care Certificate
* Level 3 qualification preferably in a health and social care related subject
Only candidates that meet the above will be considered for this post, and we especially welcome applications from those with experience in a mental health care setting.
Successful candidates must also have excellent communication skills, excel under pressure, competent IT skills, and have a kind, caring and compassionate nature.
Only applications for candidates already residing in the UK will be considered, remote interviews will not be possible.
Whilst sponsorship may be considered for this post, our focus is finding candidates with the right skills and experience.
Main duties
* Providing direct patient care including meeting hygiene, continence, nutrition, pressure area care and mobility needs
* Taking and recording patients' vital signs, identifying and escalating changes to a patient's condition
* Providing one to one observation/cohort care for vulnerable patients who present a high risk of harm
* Providing care and compassion, whilst demonstrating professional behaviour and utilising a range of appropriate communication skills
* Recognise and respond appropriately to the emotional needs of vulnerable patients
* Support the risk management of vulnerable patients by identifying, reporting and escalating issues of concern
* Support the management of challenging or disturbed behaviour in accordance with Trust policies and procedures
* Under the guidance of registered professionals assist with the therapeutic interventions, maintaining a person centred and holistic approach
* Support patients to engage in therapeutic activities which promote independence, resilience and well being
* Undertaking training and competencies related to the role competencies related to the specific department
* Escorting patients
Qualifications
* Level 2 English and Maths
* Care Certificate
* Level 3 qualification in a health and social care related topic
* Further training related to mental health
Experience
* Recent experience working as a health/enhanced care support worker in the UK
* Working as part of a team
* Enhanced care experience in the NHS
Knowledge
* Trust vision, values and behaviours and strategic objectives
* Understanding of the role of the Enhanced care Support Worker in the hospital setting
* Understanding the ETOC programme
Skills
* Caring and Compassionate
* Empathy and understanding and ability to provide excellent patient centred care
* Ability to work under pressure and manage challenging situations
Other requirements
* Able to demonstrate that you are honest, reliable and trustworthy
* Treat patients, visitors, colleagues with respect
* Ability to be flexible to meet the needs of the patients, the team, the service and the Trust. This could include shift work during a 7-day working pattern
* Residing in UK with a valid right to work documentation to work in UK
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Ashford & St. Peter's Hospitals NHS Foundation Trust
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