Job Title: Contact Centre Advisor
Salary: £12.30 per hour (out of hours rates available)
Hours: 40 hours per week
Location: Ringwood, Hampshire
Start Date: ASAP
Type: Temporary
Are you currently on the market looking for a new and exciting temporary role? Do you have customer service experience within previous roles that have also required up-selling responsibilities? JDR Recruitment are currently supporting one of our key clients in Ringwood and this could be the perfect role for you!
Job Responsibilities:
1. Handle inbound calls, emails, and digital enquiries efficiently, aiming for first-contact resolution
2. Process customer orders and manage enquiries related to delivery, warranties, and after sales support
3. Upsell and cross-sell products and promotions on every suitable opportunity
4. Accurately record customer interactions and update CRM systems
5. Deliver a consistently high standard of customer service while adhering to company policies
6. Work collaboratively with internal teams and e...