Anexciting opportunity has arisen for a Health Care Assistant to join our busyand dynamic team in Slough at the Urgent Care Centre.
The post requires the ability to work as part of a teamcommunicating effectively with patients, operational and clinical staff,emergency services and secondary care staff to ensure the efficientorganisation of workload and management of patients.
Main duties of the job
* Provide safe, accessible, andhigh-quality patient-focused care
* ECG recording
* Cannulation
* Use of point of care blood testmachines
* Blood Glucose / Ketone Monitoring
* Patient Observations
* Act as chaperone where required
* Maintain appropriate stock levels inthe unit
* Monitoring the waiting room
* Providing personal support forpatients in the waiting room
* Updating the patients medical recordswhere appropriate
* Providing assistance/training to newmembers of staff to ensure the maintenance of a high-quality service, as andwhen required
* Ensure all clinical rooms areadequately stocked and prepared for each session
* Ensure clinical waste is removed fromclinical areas and sharps bins replaced in accordance with the Infection, Prevention & Control Policy
* To demonstrate a sound knowledge ofthe principles of infection control, including monthly hand hygiene auditsadhering to the highest standards when performing aseptic technique andcomplying with Infection, Prevention & Control Policy
* Deliver opportunistic healthpromotion where appropriate
About us
EBPCis a well-respected enabler of high-quality NHS services. Established 27 yearsago as an Out of Hours GP service, we have grown significantly and deliver afull range of services, 24/7, to support 111, Primary Care Networks, IntegratedCare Systems, Acute and Community NHS Trusts.
Job responsibilities
* Provide safe, accessible, andhigh-quality patient-focused care
* ECG recording
* Cannulation
* Use of point of care blood testmachines
* Blood Glucose / Ketone Monitoring
* Patient Observations
* Act as chaperone where required
* Maintain appropriate stock levels inthe unit
* Monitoring the waiting room
* Providing personal support forpatients in the waiting room
* Updating the patients medical recordswhere appropriate
* Providing assistance/training to newmembers of staff to ensure the maintenance of a high-quality service, as andwhen required
* Ensure all clinical rooms areadequately stocked and prepared for each session
* Ensure clinical waste is removed fromclinical areas and sharps bins replaced in accordance with the Infection, Prevention & Control Policy
* To demonstrate a sound knowledge ofthe principles of infection control, including monthly hand hygiene auditsadhering to the highest standards when performing aseptic technique andcomplying with Infection, Prevention & Control Policy
* Deliver opportunistic healthpromotion where appropriate
Communication
* Communicateeffectively with patients and carers, recognising the need for alternativemethods of communication to overcome different levels of understanding,cultural background, and preferred ways of communicating.
* Anticipatecommunication barriers and act to improve communication.
* Utiliseand demonstrate sensitive communication styles to ensure patients are fullyinformed and consent to treatment.
* Alwaysensure privacy and dignity for patients.
* Provideeffective communication with all staff and external stakeholders to exchangeand disseminate information.
* Provideinformation and advice for patients on discharge ensuring awareness of sourcesof guidance and support and provide information in an acceptable format forpatients recognising any difficulties and refer where appropriate.
Quality
* Prioritise,organise, and manage workload to maintain and promote quality.
* Promoteevidence based clinical practice according to current guidelines and maintainan appreciation of current legal and professional issues.
* Supportresearch and audit as a means of evaluating the quality of work delivered byself and the team to improve the experience for patients.
* Improvethe quality of health care responding to national and local policies asappropriate.
* Activelypromote diversity, including race diversity in the delivery of services.
* Generateand sustain the promotion of privacy and dignity, rights and responsibilitiesand take action to address any issues.
* Followconsistently high standards of infection control practice in accordance withnational and local policy especially with reference to hand hygiene and otherprocedures relevant to work.
Personal Development
* Identifyown professional development needs and participate in regular performancereview taking responsibility for own learning and performance.
* Workeffectively with others in the service to clearly define values, direction andpolicies which may impact on care delivery and support others to explore anddevelop new ways of working.
* Participatein statutory and mandatory training.
* Showawareness of requirements regarding health and safety, risk management andcomplaints.
* Demonstratean up-to-date knowledge of national, local, and service issues.
* Prioritiseown workload to ensure effective time management strategies are embedded withinthe work.
* Workeffectively and responsibly within the team to support others and explore newways of working.
* Delegateclearly and appropriately to ensure the principles of safe practice andassessment of competence are followed.
* Showresponsibility by ensuring own practice complies with Data Protection,Confidentiality and Caldicott principles.
* Agreeplans and outcomes to measure quality of own work.
Person Specification
Qualifications
* NVQ Level 2 in Health and Social Care or equivalent
* Care Certificate
Additional Requirements
* Demonstrates an enthusiastic and flexible approach
* Ability to travel between sites
* Ability to be flexible with working days/hours
Experience
* Previous experience of working as an HCA in UTC/GP/Hospital/Community setting
* Communicate with a variety of people
* Understanding of basic observations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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