European Import Administrator Holiday: 25 days 8 bank holidays Location: Stoke The Role A busy European road freight operation is expanding its import services for 2026 and is seeking an Imports Administrator to support day-to-day European import movements. This is a structured, process-driven role suited to someone with freight forwarding customer service experience and strong attention to detail. Key Responsibilities Arrange European collections and manage import bookings Liaise with customers, European partners, customs, transport, and warehouse teams Process import documentation, including T1 and T2 (essential) Check commercial invoices and enter shipments, costs, and charges into the TMS Prepare unloading lists and domestic delivery paperwork Provide import quotations and support customer objectives Handle queries and complaints professionally via phone and email Maintain accurate records and support compliance with internal systems Skills & Experience Freight forwarding customer service or admin experience Knowledge of European imports and customs procedures T1 & T2 documentation experience essential Logistics or European planning experience desirable Strong communication and organisational skills What's On Offer Competitive salary Pension, discount platform, cycle-to-work & car schemes Full training, development tools, and wellbeing support Recognition and reward initiatives imports import freight european imports European Import Administrator WR Logistics are the 1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy.