Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Corporate Finance Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
* Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
* Applied advanced experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
* Experience in observability and monitoring tools and techniques
* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
* Experience with one or more general purpose programming languages and/or automation scripting
* Working understanding of public cloud
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