To provide exceptional levels of customer service to all clients. Merchandise, promote and sale of all OMEGA products. Meeting all sales targets and Boutique objectives.
Key Responsibilities
Sales
- Greet and serve all clients providing friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other OMEGA products.
- Provide reliable information to clients in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every client, every time, whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain and build general awareness of products and security hot spots.
- Follow company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling / Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Manage till functions, cashing up, payments and general duties.
- Deal with cash and credit card payments.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Maintain health and safety awareness.
- Maintain good visual merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by the line manager.
- Present and conduct themselves in a professional manner to customers and colleagues.
- Deal with international clients and be familiar with their customs and culture.
- Communicate clearly to clients and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, be self‑motivated and proactive to understand all new products and apply training and instructions.
- Deliver good product knowledge to customers.
Other
- Undertake all duties and responsibilities which may fall within the remit of such a post under the direction of the line manager.
Professional Requirements - Experience in the retail industry at a sales advisor level.
- Previous experience from a watch/jewellery, or prestige retail background.
- Understanding of luxury retail.
- Passion for OMEGA, watches in general, or selling in a luxury retailer.
- Accommodating to shifts, longer trading hours and staying late for VIPs.
- Experience dealing with international customers.
