Key Tasks and Responsibilities
* Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop/laptop hardware and software applications.
* Escalate to 3rd line support (both internally and to external suppliers) where required and manage this through to resolution.
* Provision of site setups, from design to production.
* Minimum 1 day per week on one of our construction sites, providing & maintaining IT services.
* Provision of mobile phones and associated accessories.
* Active directory account management (including starters/leavers).
* Ensuring the smooth operation of IT systems (Exchange 365, Manage Engine Service Desk Plus, Mimecast, Webroot, Websense).
* Providing support for Specialist systems (AutoCAD, Bluebeam, Asta Powerproject, Lecia).
* Providing support to Network Infrastructure (Starlink, Network Switches and Access Points, Ubiquiti Wireless systems).
* Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).
* Maintain and improve departmental documentation.
* Support compliance efforts (e.g. PCI DSS, Cyber Essentials, GDPR, etc).
Qualities and Capabilities
* Believe in and uphold our company values.
* Minimum of 5 years practical experience in an IT support / service function role.
* Working knowledge of MS Office products including Access and SharePoint.
* Demonstrable customer service-oriented skills.
* Full Driving License (Manual) and own car.
* Right to Work in UK documentation.
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